Took quite a long time to get a decision on my claim (about a month), and it was occasionally difficult to get through on the phone. There's no way to stay on hold if they're busy, they just cut you...
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James Marsh
Bikmo
3 years ago
Thank you for providing your feedback.
We apologise for any delays with your claim. We would ordinarily aim for quicker than a 3 week turnaround, but I'm pleased to hear that you were happy with the end result.
Apologies also for any difficulties you had reaching us on the phone. Our hold times are limited to 2 minutes in an effort to avoid long delays. If an agent is unavailable to take your call, please leave us a voicemail message and we'll phone you back at the earliest available opportunity.
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3 years ago
Thanks James. To be fair I did leave two voicemail messages and sent an email but no one from Bikmo responded (until I managed to get through myself).
I would suggest it's probably easier to just have an option of waiting on hold, as it's a fairly frustrating experience to be cut off and not receive a call back.
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