Would have probably given an excellent rating if the otherwise excellent service hadn't been let down by a poor choice of courier. The courier delivered the package to a neighbour, who was not an...
อ่านเพิ่มเติม
Best of British Beer
Best of British Beer
13 years ago
Many thanks for your feedback which I will take up with the courier. We use a specialist courier and subsidise the delivery costs as we know how critical this is.
We do ask them to leave somewhere safe or with a neighbour if appropriate but this is meant to make things more convenient.
I will let you know the outcome after I have spoken with them
thanks
Gill
ลูกค้าที่ไว้วางใจได้
13 years ago
Never bothered to let me know the outcome as promised. Poor customer service backed up by more poor customer service.
Best of British Beer
Best of British Beer
13 years ago
Apologies for not getting back to you but the courier couldn't provide any more info as it was so long ago.
when a delivery is near to Christmas, it's often important to get the beer delivered rather than back to the depot causing the customer more work. I'm very sorry that this didn't work on this occasion.
We get less than 0.5% issues with the courier which is an amazing rate in this industry. I'm sorry you had a bad experience
thanks
Gill
รีวิวสินค้า
วันที่ซื้อ: 17/12/2012
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
13 years ago
Superb, very helpful
วันที่ซื้อ: 24/03/2013
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
13 years ago
Very quick delivery, website could do with updating.
The beer arrived very quickly, but was left outside the house in full view of passerbys. Good job most people are honest. The same happened to the beer ordered for a friend. Was not amused as it was...
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Best of British Beer
Best of British Beer
13 years ago
Many thanks for taking the time to respond.
We do ask the drivers to leave somewhere safe or with a neighbour if it's OK to do so. This is normally preferable to the recipient having to get in touch with the depot to rearrange delivery.
This doesn't sound as if it was hidden though and I have passed your feedback on to the local depot.
Glad you liked the beer and they were enjoyed
Good service. Expected the box to be something a bit more 'special' though, rather than just a cardboard box. But bought as a present and recipient very pleased.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.
Best of British Beer are specialist retailers of the finest beers and ciders from the UK's leading independent brewers. Established in 2011, we have been providing 5* service to our customers for over 15 years and have supported around 500 brewers since launch. We're passionate about supporting the amazing brewing heritage we have in Britain.