Website very user friendly. I did call the office as I had a query regarding the multicar discount and I spoke to Aoife (I think). She was lovely and so helpful.
Amy
Aviva Ireland
8 years ago
Hi Lisa,
Thank you for your positive comments and your 5 star review for Aviva Car Insurance. We are so glad to hear that you found the website so easy to use and that you were happy with the customer service!
Pretty straightforward though one part of website wasn't working correctly
Staff were very good. Combined discounts make a big difference. One section of the website wasn't working properly but staff sorted it out manually.
Amy
Aviva Ireland
8 years ago
Hi Sheena,
Thank you for your 4 star review for Aviva Home Insurance.
Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with the helpful customer service that you received and the discounts available.
We apologise for the inconvenience on the website. We are constantly striving to improve our customer experience so a member of our customer service team will be in touch with you within the next 24 hours to discuss this further!
Easy to deal / talk with. simplified the process .
Amy
Aviva Ireland
8 years ago
Hi Paul,
We appreciate your positive feedback about Aviva Car Insurance. We do take pride in killing complexity and making everything as straight forward as possible, so we are delighted to hear that you found the process so simple.
All the best - Amy
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8 years ago
Efficient service
Very efficient easy to get insurance quotes and process same
Amy
Aviva Ireland
8 years ago
Hi there,
Thank you for your positive comments and your 5 star review for Aviva Car Insurance. We are so glad to hear that you are happy with the efficiency of the service!
Take care – Amy
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8 years ago
Great price. ..easy to do on line
Getting house insurance on line was very easy quick and efficient service
Amy
Aviva Ireland
8 years ago
Hi there,
Thank you for your review and for choosing Aviva Home insurance. We’re happy that you enjoyed your experience with us and that you found the website easy to use.
Top marks to Shane and Danielle, for customer care
They dealt with me in a friendly, professional and helpful manner.
Amy
Aviva Ireland
8 years ago
Hi John,
Thank you for taking the time to review your Car insurance purchase with Aviva. We are very pleased to hear that our staff made your experience so enjoyable.
The people I dealt with were so helpful & did everything possible to get me the best quote. Everything was explained in normal terms so I actually knew what the cover included. WI'll definitely be...
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Amy
Aviva Ireland
8 years ago
Hi Lisa,
Thank you for taking the time to review your Car insurance purchase with Aviva. We are very pleased to hear that our staff made your experience so enjoyable. We are glad that we were able to explain what your policy covers so clearly.
Delighted that you would recommend us to others and would consider us again for your home insurance!
Efficient, well priced, clear and simple. 'It does exactly what it says on
Efficient, well priced, clear and simple. 'It does exactly what it says on the tin'.
Amy
Aviva Ireland
8 years ago
Hi Joe,
We appreciate your positive feedback about Aviva Car Insurance. We do take pride in killing complexity and making everything as straight forward as possible, so we are delighted to hear that you found the process so simple.
All the best - Amy
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8 years ago
Extremely helpful and efficient staff. Very competitive Second car policy. Will buy insurance again.
Amy
Aviva Ireland
8 years ago
Hi there,
Thank you for giving us a 5 star rating for Aviva Car insurance. I’m sure our call centre staff enjoyed catering to your needs as much as you enjoyed your experience with us.
We are delighted to hear that you would consider Aviva again!