Employment Law service is Excellent; some areas need to improve support.
I have found the Employment Law service extremely useful, I contact my account manager on this line frequently and find the other members of this team extremely helpful.
However; I have had very...
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Richard
Avensure
8 years ago
Hi Fiona,
Thank you for providing your review of Avensure's services. Firstly we are pleased to hear that our HR support advice line is extremely useful to you however it would appear that there are other areas of our service which have caused frustration to you. Please can you clarify if these issues are still outstanding and if so i will arrange for a member of the relevant team to contact you ASAP?
Kind regards,
Richard
TC
Trusted Customer
8 years ago
Hi Richard,
Most of my query has now been resolved. The avensure team has been very helpful. However; I would still like more support with the Absence Management software. I would like to have a preview of the software and run through of how the system works as I have not been able to see it.
Thank you
Fiona
Richard
Avensure
8 years ago
Hi Fiona
Many thanks for your swift reply. I will email you separately with a link to our Absence Management web page which features a demo video plus key features and benefits. Furthermore I will arrange for someone to contact you directly to answer any questions that you may have regarding the system.
Kind regards,
Richard
TC
Trusted Customer
8 years ago
Thank you Richard!
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8 years ago
Good advise but not required on regular basis ' and therefore is quite expensive service.
Regular advisory informative newsletters or seminars for customers could be beneficial and add to the service.
Richard
Avensure
8 years ago
Hi
Many thanks for taking the time to provide your review of our services. We are very pleased to hear that the quality of the advise you are receiving is to your satisfaction.
In terms of the newsletters, as an Avensure client you should be receiving our HR24 and Safety Signpost emails, is this the case? We also have a selection of online training courses available which you may or not be aware about.
Is it worth me arranging for somebody to give you a quick call to run through everything you have available to you as a client? It's important for us that you feel you are receiving value for money from our service on the whole.
We are happy to hear that you are satisfied with our service, please don't hesitate to tell us about anything you think we could do extra or better in the future. We greatly appreciate the time taken to provide your Avensure review.
Sylwia is always excellent and helps us address our business related issues.
Richard
Avensure
8 years ago
Hi Abishek
Great news to hear that Sylwia is assisting you and helping you with your issues. Many thanks for taking the time to provide your Avensure service review.
