ARRAN - Sense of Scotland คำวิจารณ์

We are so, so sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been. Our Subscribe & Save option is designed to be flexible and can be cancelled at any time, so we’re really sorry that you’ve had difficulties with the cancellation process and the issues you’ve described. This is absolutely not the experience we want for our customers. We will have a member of our customer service team reach out to you urgently to help resolve this and support you with cancelling without any further hassle. Please be assured we’re on this for you right away. Again, we are truly sorry for the frustration this has caused, and thank you for bringing it to our attention Kind regards The ARRAN Sense of Scotland Team

We are truly sorry, both for the delay in getting back to you and for the experience you’ve had throughout this situation. We completely understand why you feel so disappointed, especially after waiting so long for a response, and we sincerely apologise that we let you down. This is absolutely not the level of service we aim to provide, and we’re very sorry to hear it impacted your feelings towards visiting Arran as well. Your feedback has been taken extremely seriously. Our Subscribe & Save option is intended to be fully flexible and can be cancelled at any time, so we deeply regret the difficulties you experienced trying to do this. A member of our customer service team will be in touch with you as a priority to ensure this is fully resolved without any further inconvenience. Again, please accept our sincerest apologies, and thank you for your patience and for bringing this to our attention. Kind regards The ARRAN Sense of Scotland Team