I spoke to Katie and Rob and they were both excellent representatives who listened to what I wanted and helped me with my booking process. They are great assets to the team.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
No Merlin discount
I was unable to book by phone as the system that the customer service operator was using was unable to book the date I requested. This has lead to me having to book online where I was then unable to...
Payment confirmation page did not work and i had to book it 2 times, money has been processed 2 times and i have called to get refund and its more than 3 days now still money did not come back to me....
The booking site selected incorrect date on park tickets. I wanted to book 3 nights hotel and 2 days in the park as I plan to arrive late in the day. The site put the 1st day of my trip on the park...
อ่านเพิ่มเติม
Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for getting in touch with us regarding your booking.
We are sorry if you found the booking process a little difficult. During the booking process there are two dates to select, one for the park entry and one for your accommodation.
I am happy to say that I have been able to amend the date of your park tickets at your request. you should shortly receive an email surrounding the amended park dates.
On behalf of the whole alton towers team, we hope that you and family have a fantastic trip to the Alton Towers Resort.
Warm Regards,
Ben
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Website not so easy but phone staff were a bit more easier to deal with
The website was very difficult to use and I couldn't pick the days to go to the park as our first night we are arriving late and the system kept putting a park ticket as our first day. I also asked,...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
