Great website to see availability not only of the trail you had in mind but to see what other trails are available. Easy bookings platform, easy payment platform, confirmation sent immediately with...
No issues with the initial booking. But once amendments were required, the planning between the service provider and the 3rd party led to poor and slow communication between the service provider and...
The site doesn’t give enough information about the booking and payment process, you have to pay upfront without a confirmation of your booking, and it was impossible to contact Afritrails...
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Afritrails Customer Service Team
Afritrails
4 years ago
Thank you for the review and feedback! We are sorry to hear you found our communication to be an issue. As mentioned on our calls it was a long weekend where the service providers were not reachable. We passed on the information to our customer service team and we have since rectified this issue for any public holidays in the future. I do hope you will give us another chance to prove this to you. The Afritrails Team
From start to finish, The process of booking to checking in/ out of the otter trail was seamless. Thanks for the great service!
รีวิวสินค้า
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
4 years ago
วันที่ซื้อ: 15/03/2021
My booking with Afritrails was a tedious process where I needed to follow up before information was provided to me. When I was offered an expected reply time (by close of business) this was not done....
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รีวิวสินค้า
Afritrails Customer Service Team
Afritrails
4 years ago
Thank you for the review and feedback! We are so happy to hear that you enjoyed your whole experience. We have passed your comments on to the team to rectify and organisation issues at the trail. Looking forward to assisting you again soon. The Afritrails Team
0
แบ่งปัน
SS
Sean Sandham
4 years ago
วันที่ซื้อ: 24/02/2021
Sean Sandham พูดเกี่ยวกับ Afritrails ว่าอย่างไร:
Èverything was arranged and additional information provided. Trail was amazing.
รีวิวสินค้า
Afritrails Customer Service Team
Afritrails
4 years ago
Thank you for the wonderful review! We are so glad to hear that you enjoyed your whole experience. We have passed your positive comments on to the team. Looking forward to assisting you again soon. The Afritrails Team
The Cadeau trail has the 5 start rating. The hosts were amazing, the scenery and trails stunning. We will definitely be going back again.
Afritrails had some confusion with our booking for the otter...
Afritrails is a real-time booking platform and aggregator of hiking trails, providing access to some of the most beautiful and untouched areas of Southern Africa.
Afritrails is a real-time booking platform and aggregator of hiking trails, providing access to some of the most beautiful and untouched areas of Southern Africa.
