Fantastic service. A well-organised company with detailed info on the website about delivery and times, along with a lot of other helpful info about their products - all very clear. My delivery of...
Delivery was fast but it’s all about the worms really and they were lifeless. It’s a shame as I had no other option for bait and spoiled my fishing trip with my son.
Alexander
Worms Direct UK
3 years ago
I am sorry to learn about the issue with your order.
Please note that we have not received any communication from you regarding this matter.
We would like to inform you that if we were notified within 24 hours of delivery, we could have replaced the order free of charge or issued a refund. It is regrettable that you have left negative feedback without allowing us the opportunity to address and resolve the issue.
GA
Gary
3 years ago
Hi Alexander,
Well the only reason I didn’t contact you is because it was too late for you to possibly replace the order in time for us to go fishing the next day. I left it so close to the day we arranged to go fishing thinking they would be fresher.
I would be quite happy to amend my comments if you were to replace my order as my son luckily hasn’t lost interest and decided he wants to go fishing again, so hopefully with some good lively worm this time.
Regards
Gary.
Alexander
Worms Direct UK
3 years ago
Hi Gary.
Replacement should be with you within 1-2 days. We also sent you an email.
รีวิวสินค้า
Alexander
Worms Direct UK
3 years ago
I am sorry to learn about the issue with your order.
Please note that we have not received any communication from you regarding this matter.
We would like to inform you that if we were notified within 24 hours of delivery, we could have replaced the order free of charge or issued a refund. It is regrettable that you have left negative feedback without allowing us the opportunity to address and resolve the issue.
