Step2wo คำวิจารณ์

We have looked into this for you and I can see that my colleague did liaise with you regarding this. Your order was dispatched, delivered  and signed for on time, however this was to your billing address that you entered when placing the order. Please note; that we currently do not offer the option to have a different billing and delivery address. 

Brilliant feedback, thank you for your comments!

Wonderful! We are so glad that our shoes arrive to you promptly all the way in Australia. Thank you for taking the time give us your feedback.

Thank you for your feedback!

Glad you like them, we hope your little boy enjoys wearing them!

Lovely feedback, thank you for comments!

Great, thank you for your comments!

We are so sorry for the delay in receiving your order. I have looked into this and can see that this did in-fact take 12 working days which is obviously a lot longer than our 5-7 working days estimate. I am sure one of our colleagues did explain, but we did have a serious issue with one of our couriers having lost a vast amount of cartons that were on the way to our main warehouse for dispatch. This meant that in a lot of cases we had to re-call items and/ or cancel items from customers orders. We can completely appreciate how frustrating this must have been for you, and is by no means acceptable or common practice for us as a company. This is something we have taken up with our courier to hopefully prevent for future. We do hope you will use the offer we provided as a way of an apology. Again, we sincerely apologise.

Thank you for your feedback!

Thanks for the feedback!