The service was fast and efficient - with the Toro lawn mower arriving the day after it was ordered. It was very well packed to protect the lawn mower from any kind of damage.
Quick and simple to order and get spare part to me
รีวิวสินค้า
วันที่ซื้อ: 25/07/2025
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 months ago
See my previous comment
Jez Hall
Mower Magic Ltd
9 months ago
The service provided by us in sourcing and supplying this part was excellent.
ลูกค้าที่ไว้วางใจได้
9 months ago
I disagree with you, you are the supplier, you state that you can supply the items it is up to you to supply the customer with the right charging details. It is unfair to charge somebody thinking that is the final price, only to come back and ask for more P&P because you as the seller have not done your home work on the item that you say that you can supply. Also I ordered another part at the same time and have been told that it would be ready for despatch until OCTOBER, again you have taken the funds for this item.
Now please try to be honest and just state that on this occasion that you messed up.
Yes this is a one sided review, that is the very nature of a review
Jez Hall
Mower Magic Ltd
9 months ago
There are millions of spar parts, most of them completely undocumented in any way other than appearing on a line drawing. Out of scope measurements and weights do occasionally crop up, it is nothing to do with "being honest" or "not doing homework" - sometimes exception happen and have to be paid for, you could have rejected that and gone elsewhere. Your other order is a special order and has to be paid in advance - we have not "taken funds", you have placed an order that you knew would take a while to come in. It is not a failing on our part. As we clearly cannot supply as per your time scale and expectation the order is cancelled and refunded.
รีวิวสินค้า
Jez Hall
Mower Magic Ltd
9 months ago
This is a poor and biased review - we clearly do not stock this part which is why we did not know how much it weights, it was a Special Order item. You would be wrong to "assume" we knew the dimensions - Data from the manufacturer said it weighed 0.1kg as you can see on the order and no dimensions were provided. It clearly, in reality, weighs a lot more that that, hence we had to ask for extra postage as this is outside the scope of Royal Mail letter service. We got the part in especially for you and advised there would be extra carriage - this is not "very bad service" - you could have just said no and gone elsewhere. There really is no need for all the capital letters advising people to "think twice". The service provided by us in sourcing and supplying this part was excellent.
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,