The did what was promised but the CS level is the bare minimum at best and could be so much better
Jez Hall
Mower Magic Ltd
8 days ago
This is a rather pithy review - "The[y] did what was promised " - 2 Stars. What more were you expecting? You ordered - online - a Special-Order item, that we imported from China especially for you. When it arrived in the UK we sent it to you, along with a "shipped" email with tracking. Bare minimum? We are not too sure where else you would have got this part at this price. Please, play the game.
ลูกค้าที่ไว้วางใจได้
8 days ago
Thank you for replying. It's a shame this level of detail wasn't offered when I contacted your customer service team 10 days after my order had been placed with: "Hi there, I appreciate this was a special order item and supply won’t be immediate but I’d be grateful if you’d kindly provide an update please, just to let me know how my order’s progressing. Many thanks in advance, Will". I received a three word answer - "not a problem" - from your Matthew Coppard, which felt evasive and gave none of the excellent detail you've now added. So what did I expect? Perhaps a little more detail, an estimated time frame for you to deliver. I've given an honest review, and taken my time to provide you with valuable voice of the customer feedback. With respect, you'd do better to take it on board than to respond in the manner in which you have, but hey, it's your business. All the best.
Selected mower offered at a very good price. Product was on pre-order.
A phone call to check on estimated delivery was helpful and the info given was accurate. The mower delivered well within the...
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วันที่ซื้อ: 22/04/2026
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RL
Richard L
ตรวจสอบ#โดย #Feefo #แล้ว
GBR
12 days ago
Richard L พูดเกี่ยวกับ Mower Magic Ltd ว่าอย่างไร:
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,
Mower Magic is a family run business, where customer care is the main priority. We can give our customers the whole package, from the moment you think you like the look of a product, right through to the after sales service. . Also see our sister site,