Company seems great, shipping was fast, personalized letter was very nice, really glad I ordered from this company. (with the exception of the only part which materially matters - the product, refer...
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Wolf & Badger
Wolf & Badger
10 years ago
Thanks for taking the time to let us know about all this. Great to hear you had a good experience with our service, but I'm disappointed to hear your comments and the product. We will pass this feedback onto this individual designer as well as onto our selection and merchandising teams, and we hope this will not put you off from purchasing from other designers via W&B in the future.
Kind regards, Wolf & Badger.
Wonderful to hear. Thanks so much for taking the time to write these lovely comments. We look forward to seeing you back at Wolf & Badger again soon.
Kind regards, Wolf & Badger.
Not only was I misled about the delivery date, the chap in the store was beyond rude.
Wolf & Badger
Wolf & Badger
10 years ago
I have looked into this incident and can only apologise for the misunderstanding. I hope you will give us another chance :(
Kind regards, Wolf & Badger.
I think they need to improve the information of every product. For example, pictures , videos,etc. Customer service should answer emails from customer more faster and efficient.
Wolf & Badger
Wolf & Badger
10 years ago
Thanks for this constructive feedback. I completely agree regarding the content - we are actually currently working on adding additional photos and videos and are constantly improving the site, so do please check back again soon. Sorry to hear the negative comment regarding the scarf, I will pass this on to the designer.
Kind regards, Wolf & Badger.
Very fast delivery and I love the items offered by Wolf & Badger.
Wolf & Badger
Wolf & Badger
10 years ago
Pleased to hear that the delivery was fast and you're loving W&B! I'll pass on your feedback regarding the tarnishing to the designer; thank you for letting us know about this.
Kind regards, Wolf & Badger.
Really quick and accurate delivery. Very easy to get items, one of the most relaxing shopping experiences I have had.
Wolf & Badger
Wolf & Badger
10 years ago
Great to hear this. Nice to hear that the delivery was accurate and quick, as we would hope! So glad you're enjoying the Dutch Basics ear cuffs. See you back soon at Wolf & Badger.
Kind regards, Wolf & Badger.
Had to chase order up as it hadn`t come at promised time. Once i got in touch, service was very helpful. I could have been informed there was a delay.
Wolf & Badger
Wolf & Badger
10 years ago
Sorry to hear about this, we should indeed have contacted you. Your feedback is really helpful as we look to improve for the future, so I really appreciate you taking the time to write this.
Kind regards, Wolf & Badger.
Placed order and nothing arrived for 6 weeks. I had to phone and ask for items to be sent. I did this a few days before going on holiday so that I might still receive the beach towel. However, it...
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Wolf & Badger
Wolf & Badger
10 years ago
I fully understand your frustration here. That's no good at all! Certainly this is not normal for us and I've discussed what happened with the relevant team members. The issues surrounding this incident have now been resolved for the future and nothing like this will happen again. Nonetheless, I apologise that this affected you.
Kind regards, Wolf & Badger.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
