I am a regular online, international customer of Wolf & Badger. The website provides a good range of independent designer jewellery, and it is generally a breeze to purchase from the site. DHL...
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Wolf & Badger
Wolf & Badger
10 years ago
Thank you so much for taking the time to leave this constructive feedback. These comments have been discussed today in a board meeting, and we are already in the process of working through ways to improve the speed and quality of our service. As always, thank you also for shopping with us so regularly and supporting independent brands.
Kind regards, Wolf & Badger.
Shipping was much slower than the website suggested.
Wolf & Badger
Wolf & Badger
10 years ago
Sorry to hear this. We are constantly looking to improve the speed of delivery on certain items. Thank you for taking the time to leave the feedback.
Kind regards, Wolf & Badger.
Thanks for taking the time to leave this review. Glad delivery was nice and fast, we hope you enjoy the necklace and look forward to welcoming you back to Wolf & Badger sometime again soon.
Kind regards, Wolf & Badger.
delivery took much longer than notified at chechout
Wolf & Badger
Wolf & Badger
10 years ago
Sorry to hear delivery time was a let down on this occasion. We are constantly seeking to improve our service and our web team are looking into what happened in your case so that we can improve for next time.
Kind regards, Wolf & Badger.
I would only criticise the packaging of the products which was poor particularly in the case of the long earrings which were too big for the bag they were sent in so part of the earring was sticking...
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Wolf & Badger
Wolf & Badger
10 years ago
Thank you for letting us know about the packaging issue, we will look into this issue with the designer and our web team so that we can improve on this for next time. I appreciate you taking the time to leave the feedback as it's really helpful as we grow.
Kind regards, Wolf & Badger.
I havent recieved the necklace in two weeks and it was a huge mixup. Not happy with the service
Wolf & Badger
Wolf & Badger
10 years ago
Thanks for letting us know about this. The order was unfortunately returned due to a wrong address being provided. As discussed on the phone, the order is back on its way to you now that the correct address has been confirmed. Apologies for any inconvenience.
Kind regards, Wolf & Badger.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
