It was easy to order the dress online. I like that fact that it has all these independent labels in one place as I would probably not have come across them all. I shall be using again as I have...
Order was correct and fast. I made my selection and requested a return label for the items I didn’t keep. Dropped return off at DHL. Returned items were credited back to my credit card. The process...
My refund was given to someone else, however they were trying to convince me I got my refund.
Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave us your feedback.
We can only apologise for the inconvenience you have been caused by the error is issuing your refund. I can see a team member has been in touch to resolve this and your refund has now been issued.
If we can help you any further please do let us know.
Best wishes,
Ellen
First the wrong item was sent.
I have to admit that when I was able to get hold of someone they were able to help getting the return as I don’t have a printer which was helpful hence the 2nd star...
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Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave your feedback.
I am so sorry to hear of the situation with your order, and for the inconvenience and understandable disappointment this has caused you. I can see a team member has been in touch with you about this, so we hope to have this resolved for you as soon as possible.
Best wishes,
Ellen
I ordered a top and shorts set via Wolf and Badger at the beginning of August, then received an email cancelling the shorts part of the set due to being out of stock (was shown on the website as...
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Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave your feedback.
We can only apologise for the disappointment you have been caused by this situation. Any out of policy returns can only be approved at a brands discretion, and unfortunately they advised they were not able to accept your return. As we sell products on behalf of the brands that we work with, we don't own any of the stock that we sell and we pass the majority of the sale directly back to the brand themselves, so we do need to uphold the returns policy that we have agreed with them.
Once again, we do apologise that we were unable to help you further on this occasion.
Best wishes,
Ellen
The goods were high quality and what you saw on the website was what you received. A query I had was answered quickly by their customer service team, and I also received the goods very quickly from...
i have not received any service and I have not received the ring.
Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave feedback about your order.
I am so sorry to hear that you have not yet received your item, and for the understandable disappointment this has caused you. I can see that a team member has been in touch with you about this and is investigating this further, so we do hope to have this resolved for you as soon as possible.
Best wishes,
Ellen
Service was okay but the size of the scarf was considerably smaller than the normal scarf size. So wouldn't recommend.
Customer Service
Wolf & Badger
5 years ago
Hello,
Thank you for taking the time to leave us feedback about the item you ordered.
I am so sorry to hear that the item did not meet your expectations, and for any disappointment this has caused you. We will provide this feedback to the designer for their consideration.
If there is anything we can do to assist you further please do let us know.
Best wishes,
Ellen
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
