THE CUSTOMER SERVICE TEAM PERSONNEL THAT I HAVE SPOKEN TO SO FAR, HAVE BEEN, POLITE, KNOWLEDGEABLE, AND VERY EFFICIENT.
Produktomdömen
Köpdatum: 14/03/2018
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
Highly recommended, quick delivery and excellent value.
Köpdatum: 15/03/2018
0
Dela
Betrodd kund
Feefo-verifierat
8 years ago
No problem with the Post Office, only with the courier company (UPS) who took 6 days from dispatch notification by the Post Office (13/03/2018) to deliver goods on 19/03/2018! This was after 2...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order when expected.
I have checked the tracking information for you and unfortunately it seems that there was a delay with our order due to an error with the address according to our courier company. I can see however though that your order was finally delivered on 19/03/2018 as you note.
I apologise for any inconvenience that this delay may have caused you.
I did not receive my item. Upon telephoning the helpline I learned that my item had been delivered and signed for at an alternative address and I do not know where this is.
The lady I spoke to said...
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Sarah J
Post Office Shop
8 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order after it was delivered to the wrong address.
I have passed on your feedback to our courier for them to look into and can confirm that we have refunded your whole order for you on query 5408072 on 27/03/2018 to try and make up for this. Please note that this refund can take up to 3-5 working days to arrive in your bank or building society account.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
