The whole service was good. The only downside was the size of the box. For two thin A4 size packs of paper the amount of cardboard used and it’s bulk was quite incredible. They rattled around like...
Some of my order didn’t turn up, when I questioned it I was told it would be with me later in the week even though I had paid extra for faster shipping. Later that week I was told that the order...
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Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive part of your order.
I have passed on your query to another member of our customer service team and they will be reaching out to you as soon as possible regarding this.
Terrible. Paid extra for one day delivery as I needed them urgently but never came. Apparently the delivery van "forgot" to take them. Unreliable as expected.
Sarah J
Post Office Shop
7 years ago
Good Morning,
Thank you for your feedback. Please accept my apologies that you did not receive your order.
Our courier experienced an unexpected delay which resulted in your order not being delivered next working day as promised. I apologise that this has happened to you and that we were unable to fulfill during the timeframe. I can confirm that a refund has been processed for you today on credit note 2505729.
Interestingly, I never made a purchase. The first thing I attempted to do was to check my broadband speed via your website.
Unfortunately you couldn't complete that task and I was requested to...
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Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Unfortunately, I believe that you may have confused us with the Post Office website. We are the online shop of Post Office and are not connected with the main site itself. You have been sent a request for feedback here due to purchasing items on the Post Office Shop recently.
I apologise for any confusion this may have caused.
Missing items on Delivery, Items out of stock but shown on despatch note.
Sarah J
Post Office Shop
7 years ago
Good Afternoon,
Thank you for your feedback.
Please accept our sincere apologies, whilst we always endeavour to provide to keep our customers informed with the details of their order sometimes issues may occur when order is dispatched meaning the delivery can be split and part of the order delayed.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
