My only problem was that I returned 2 sweaters- one for refund, one exchange. I heard nothing for a time, and emailed. I'd receive an immediate response that you had received my email and that...
After just a few days of wear, there is a large hole on one of the arms, close to the cuff.
Customer Services UK
WoolOvers
10 years ago
Good Afternoon and thank you for your feedback. Im sorry to see that you have received a faulty item from us. I have sent you an email directly on our procedure in regards to items that have faults. If you have any further questions or queries, you have my personal contact information so do not hesitate to contact me
Produktomdömen
Customer Services UK
WoolOvers
10 years ago
Good Afternoon and thank you for your feedback. Im sorry to see that you have received a faulty item from us. I have sent you an email directly on our procedure in regards to items that have faults. If you have any further questions or queries, you have my personal contact information so do not hesitate to contact me
One of the sweaters I ordered was supposed to be a gray argyle- when it arrived it's a tan version of the same sweater. Not worth sending back, but it goes with far less in my closet.
Both sweaters...
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Produktomdömen
Customer Services UK
WoolOvers
10 years ago
Good Afternoon, thank you for your feedback. Im sorry to hear that you have received the wrong item. I have checked your order, and it does seem that the Pepper colour and the Cool Mint colour were ordered at the time the payment was made. We would be more than happy to accept that back for exchange if you would like to send it to our Jamaica, NY returns address. Any further questions or queries please let us know.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.