I am yet to receive my goods.
Do you know when they will be with me?
Customer Services UK
WoolOvers
10 years ago
We are sorry for the disappointment caused by the delay in receiving your order. I have checked your order and have contacted the courier, I am pleased to report that your order will be with you shortly. Our delivery timeframe is 3-4 working days but we do offer a next working day service if you would like to receive items more quickly in future.
wrong item delivered - returned via Hermes 11 July
Customer Services UK
WoolOvers
10 years ago
I'm disappointed to hear that we have sent you an incorrect garment and apologise for this. We have arranged for a free returns bag and a replacement garment to be sent immediately.
I find woolovers very efficient with orders but it's a shame the return postage puts me off.
Customer Services UK
WoolOvers
10 years ago
Sorry to hear the return postage costs have caused you some concern. We have listened to our customers and we do now offer a pre-paid returns label which is available to purchase when you place your order either on-line or via mail order.
Produktomdömen
Customer Services UK
WoolOvers
10 years ago
Thank you for your feedback and sorry to hear that you are disappointed with the unisex cardigan you ordered. We will take this comment on board accordingly and you are more than welcome to exchange the garment for a better fit.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.