Products shown as stock on the website come up as out if stock in estore.
Woodhouse Clothing
Woodhouse Clothing
11 years ago
Thank you for your feedback. I can see from your order that all 4 polo shirts which were ordered were in stock and were despatched. If you have any issues that you would like to discuss please contact the Customer Service Department either by telephone, email or livechat.
Laura
staff are very helpful and friendly. I think I dealt with Hannah. And she is a credit to woodhouse. However not happy with the process of returns and exchange service. To return items for an...
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Woodhouse Clothing
Woodhouse Clothing
11 years ago
Firstly may I thank you for taking the time to leave feedback re your experience with Woodhouse Clothing. All feedback both positive and negative, help us to ensure that we are improving in the areas necessary to ensure that our customers journey is as efficient and seamless as possible.
I have looked into your returned items and can see that the items were received by the returns department at 15.24 on Friday 28th August, this was then processed on Tuesday 1st September,the next working day (we were closed on the bank holiday).Our policy is to process all returns within 4 working days,although the payment can take a further 3-4 working days to appear in your bank account.
I appreciate the disappointment felt when you would like to exchange the items and the goods you want are out of stock,I am sorry you were left disappointed on this occasion.
We are always looking at how we can improve our service and take on board your comments including the charge for returns which will be reviewed in the near future.
Thank you for your kind words about our staff being friendly and helpful, I will pass on your comments to Hannah.
I do hope you will not be deterred from shopping with us again in the future.
Kind regards
Ruth Morris
Customer Service Manager
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
