Hermes did not deliver the order. Whistles' customer service did not reply back to my email.
Cath Frisby
WHISTLES
8 years ago
We are very sorry to hear that you experienced issues in receiving your Whistles order with Hermes on this occasion and we will be raising an investigation with Hermes as to why this happened and a member of our Customer Service Team will contact you directly.
Betrodd kund
8 years ago
Whistles customer service has contacted me today and informed me; they would now have to assume that this item is missing in transit regrettably. They apologized. I requested a refund and will share another update when I actually receive the refund.
Cath Frisby
WHISTLES
8 years ago
Thank you very much for taking the time to provide us with your feedback. We are happy to confirm that a full refund has now been processed for you and you will receive an email notification of this. Once again we are sorry for the experience that you had with Whistles on this occasion.
People in the shops are polite but inefficient with little knowledge of the service, all went wrong v with my purchase, size not available on the shop advise to buy online, dress will arrive in 24h,...
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Cath Frisby
WHISTLES
8 years ago
Thank you very much for taking the time to provide us with feedback. We are sorry to hear that the experience that you have had with Whistles has not been a good one on this occasion and we will contact you directly to ensure that this is resolved for you.
Betrodd kund
8 years ago
The problem still unsolved, after 14 days, 5 visits to the shops, 2 calls to the help desk and more email to the help desk, still I don't have the money back.
The worst thing is not the money itself, but the fact has any clue about the situation:
- The shop itself cannot trace the return
- The help desk doesn have anything in the system for this item
I have the receipt and I want my money back
Shiv Dewan
WHISTLES
8 years ago
Hi there,
Thank you for feedback. I'm so sorry to hear that you've experienced this issue with your recent return. We have now emailed you directly with a resolve. Please do let us know if there's anything else we can do for you today.
Produktomdömen
Shiv Dewan
WHISTLES
8 years ago
Thank you for taking the time to leave your feedback. We have now resolved this for you and confirmed via email. Please do let us know if you experience further issues as we'd be happy to advise you on the next step.
Whistles is a contemporary fashion brand, based in London.
A shopping destination for the busy, dynamic woman, we create timeless pieces with an intelligent sense of design. Collections are considered, wearable and yet distinct, with true seven days a week appeal, crafted to fit effortlessly into modern life.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Whistles is a contemporary fashion brand, based in London.
A shopping destination for the busy, dynamic woman, we create timeless pieces with an intelligent sense of design. Collections are considered, wearable and yet distinct, with true seven days a week appeal, crafted to fit effortlessly into modern life.