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Omdömen för Westfield Health | Kundtjänstomdömen för https://www.feefo.com/reviews/westfield-health | Feefo

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Betrodd kund

Feefo-verifierat

13 years ago

I left 2 telephone messages, with name tel nos and membership/account number..but I still had to…

I left 2 telephone messages, with name tel nos and membership/account number..but I still had to send and e-mail before someone contacted me. One of the options with westfield is the 'Gym membership...

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Westfield Health

13 years ago

I am sorry to hear that you feel let down by our communication when you have attempted to contact us outside of our Customer Helpline operating hours of 8.00am – 6.00pm. We have been advised by Road to Health, who operate the Health Club Concession on our behalf, that the website will be fully updated by early March. Matthew, Correspondence Team

Betrodd kund

Feefo-verifierat

13 years ago

Like the ability for online claims. Would be great if this service could be expanded,…

Like the ability for online claims. Would be great if this service could be expanded, say optical, physio etc. Can be a bit of a pain filling in the same data on the same form. Let's make all claims...

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Westfield Health

13 years ago

Glad to hear you are taking advantage of our unique online claims facility. We will be reviewing this service in the coming months, which is currently available for dental, optical and chiropody claims. Paying providers directly would be a significant change of direction for the company, however please be assured that your feedback will be considered when we undertake product reviews. Matthew, Correspondence Team

Betrodd kund

Feefo-verifierat

13 years ago

Very quick and efficient

Westfield Health

13 years ago

Thanks for your comments, I hope that you find our claiming process to be just as quick and efficient as the application process and will continue to benefit from the services we offer. Matthew, Correspondence Team

Betrodd kund

Feefo-verifierat

13 years ago

Excellent rating. After a gap of probably 5 years after changing jobs i have re-joined…

Excellent rating. After a gap of probably 5 years after changing jobs i have re-joined recently - it was something i kept saying i would get round to doing and it's finally happened. They were always...

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Westfield Health

13 years ago

I am pleased to hear you got round to rejoining Westfield Health and we are looking forward to helping you with your everyday healthcare costs. Matthew, Correspondence Team

Betrodd kund

Feefo-verifierat

13 years ago

The only problem we found was that we were not warned that when we signed…

The only problem we found was that we were not warned that when we signed up 2 months payment would be taken as the first payment instead of 1. Good job we had the 2 months money not just 1.

Westfield Health

13 years ago

I am sorry to hear that you experienced a problem with the collection of your first Direct Debit. Please be assured that our process is to always send a Direct Debit Confirmation letter to your home address, however please accept my apologies if it has not been received. Matt E, Correspondence Team

Betrodd kund

Feefo-verifierat

13 years ago

So easy to complete transactions!!!

Betrodd kund

Feefo-verifierat

13 years ago

Newly joined, so no dealings yet, however admin was very straightforward.

Betrodd kund

Feefo-verifierat

13 years ago

No hassle prompt payment thank you

Betrodd kund

Feefo-verifierat

13 years ago

An excellent service, smashing on the phone, and paid on receipts posted to them very…

An excellent service, smashing on the phone, and paid on receipts posted to them very promptly. Would be happy to recommend.

Betrodd kund

Feefo-verifierat

13 years ago

worth the knowledge that I wont owe a fortune for my glasses, by paying gradually

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