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Wendy Wu Tours Recensioner

Visar alla 5,396 omdömen

Betrodd kund

11 years ago

Initial contact was good however promised email confirmation of booking within 2-3 hours did not…

Initial contact was good however promised email confirmation of booking within 2-3 hours did not materialise and I had to chase for this 8 hours later. The confirmation came through about an hour...

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Wendy Wu Tours

11 years ago

Thank you for your review and we are pleased to hear your initial enquiry was handled well. However, we apologise for any delay in confirming your booking and trust you now have all the information you need. Please be assured of our best attention at all times. Kind regards, Lorraine, Wendy Wu Tours

Köpdatum: 23/12/2014

Betrodd kund

11 years ago

A superb trip to match last year's trip to China. Kim our Guide was superb.

Produktomdömen

Köpdatum: 06/12/2014

Betrodd kund

11 years ago

service throughout proved to be extremely professional

Produktomdömen

Köpdatum: 07/12/2014

Betrodd kund

11 years ago

Excellent service. nothing was too much trouble. not everything was perfect but any issues were…

Excellent service. nothing was too much trouble. not everything was perfect but any issues were deat with promptly. Our tour guide Linda was an exceptional lady.

Produktomdömen

Köpdatum: 24/11/2014

Betrodd kund

11 years ago

Promised to telephone back, did not

Wendy Wu Tours

11 years ago

We always try to respond to our customers as quickly as possible and we are sorry to hear you have not received a call back from us. I have left a message on your answer phone today and will try calling again on Monday to assist with any enquiries. Kind regards, Lorraine, Wendy Wu Tours

Köpdatum: 30/12/2014

Betrodd kund

11 years ago

We managed to get a reduced cost holiday and Wendy Wu Tours honoured the price thank…

We managed to get a reduced cost holiday and Wendy Wu Tours honoured the price thank you Richard Fennell

Betrodd kund

11 years ago

They appear to be a reputable company

Köpdatum: 30/12/2014

Betrodd kund

11 years ago

Your tipping system does not work in India, works well elsewhere(China/Vietnam etc). It encourages corruption. Individual…

Your tipping system does not work in India, works well elsewhere(China/Vietnam etc). It encourages corruption. Individual tipping system is the only way to operate in India. The guide pays out poor...

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Wendy Wu Tours

11 years ago

Thank you for your feedback regarding the distribution of tips. Our partners in India have advised us their national ******* are provided with guidelines on how these should be divided up. However, we have advised them of your concern and are grateful to you for bringing this to our attention. We are delighted you enjoyed the tour and hope we can be of assistance in the future. Kind regards, Lorraine, Wendy Wu Tours

Produktomdömen

Köpdatum: 17/12/2014

Betrodd kund

11 years ago

Well looked after, but still exhausting. Food too much the same with no choice. Salad…

Well looked after, but still exhausting. Food too much the same with no choice. Salad and rice at every meal, sometimes we were given salad three times at the same meal.

Wendy Wu Tours

11 years ago

Thank you for your feedback regarding your experienceson tour with Wendy Wu. whilst We are pleased to hear that you was well looked after on our tour, We are very sorry to hear about your dissapointments regarding the food and the points you have raised will be passed on to our national ******. Kind regards, Junior, Wendy Wu Tours

Produktomdömen

Köpdatum: 14/12/2014

Betrodd kund

11 years ago

Excellent support and guidance from the team at Wendy Wu from booking stage right through…

Excellent support and guidance from the team at Wendy Wu from booking stage right through to the selection of fantastic National Guides.

Wendy Wu Tours

11 years ago

Thank you for your feedback regarding your experiences whilst on tour. We are very proud to hear of the 'Excellent' support you received throughout your time with us and that the diverse and detailed itinerary ensured your continued enjoyment.we look forward to welcoming you back to Wendy Wu in the future. Kind regards, junior, Wendy Wu Tours

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