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Wendy Wu Tours Recensioner

Betrodd kund

10 years ago

We stayed in very good hotels. Our leader and the local guides were very informative.

Wendy Wu Tours

10 years ago

Welcome back from your tour with Wendy Wu featuring the Telegraph! We are delighted to see that you have rated both service and product as excellent! Thank you for your feedback in regards to food, which we will make note of. Enjoy your pictures from the amazing destinations you visited, and we hope to see you back again soon. Kind regards, Shanice

Produktomdömen

Köpdatum: 28/10/2015

0

Betrodd kund

10 years ago

excellent tour guides particularly Fahad he was clear and concise and liked his sense of…

excellent tour guides particularly Fahad he was clear and concise and liked his sense of humour.

Wendy Wu Tours

10 years ago

Wow! Welcome back on your 5th tour with Wendy Wu! It is safe to say that you have thoroughly enjoyed the exciting variety of tours on offer and cannot thank you enough for your on-going support. Thank you for your feedback - Fahad especially will be chuffed to hear that he put a smile on your faces and you were very happy with the service received. We look forward to welcoming you back on your 6th tour with us in the near future! Kind regards, Shanice

Produktomdömen

Köpdatum: 27/10/2015

0

Betrodd kund

10 years ago

I have still not received any confirmation of my recent booking, despite having paid my deposit…

I have still not received any confirmation of my recent booking, despite having paid my deposit of £350 on Tuesday. I was told I would receive confirmation by email immediately and I have not,...

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Wendy Wu Tours

10 years ago

It was lovely speaking with you this morning - we are pleased to hear that you located your confirmation documents and are sure that you are looking forward to your trip with us. If you have any further queries, please do not hesitate to contact us. Kind regards, Shanice

Köpdatum: 11/11/2015

0

Betrodd kund

10 years ago

Couriers good, buses on time, hotel rooms excellent

Produktomdömen

Köpdatum: 28/10/2015

0

Betrodd kund

10 years ago

I have already returned a feedback form (30/10/15) however I am happy to do so again.

Wendy Wu Tours

10 years ago

Welcome back from your Discover China with the Telegraph tour and thank you for sending us in your feedback. We are grateful for such kind comments and are delighted to hear that you had such a great time - exceeded by the company of Neil Conner and John Craven. Wendy Wu has received several uplifting reviews about your guides and will be sure to pass these on! We look forward to welcoming you back on tour with us in the future and your family and friends also, so that they too can experience the treasures of China. Kind regards, Shanice

Produktomdömen

Köpdatum: 29/10/2015

0

Betrodd kund

10 years ago

The lady that I spoke to was extremely friendly and helpful. I had originally booked…

The lady that I spoke to was extremely friendly and helpful. I had originally booked my interest online but no one phoned me back so I had to phone in myself which was a shame. The booking process...

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Wendy Wu Tours

10 years ago

Thank you for booking with us on the incredible Grand Tour of China! Sorry to hear that you were not initially contacted as swiftly as hoped for, however we are delighted to hear that you spoke directly to one of our staff and booked a fantastic trip covering China's top destinations! Wishing you a wonderful tour for next year and in the meantime if you have any further queries please feel free to contact us. Kind regards, Shanice

Köpdatum: 11/11/2015

0

Betrodd kund

10 years ago

Really efficient and knowledgeable company.

Köpdatum: 31/10/2015

0

Betrodd kund

10 years ago

Not enough information provided about tour activities, advertised as a comfortable pace however many of…

Not enough information provided about tour activities, advertised as a comfortable pace however many of our tour were unable to complete some of the activities due to the strenuous nature. Lot of...

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Wendy Wu Tours

10 years ago

Thank you for taking the time to provide us with your feedback. We make every effort to make sure that our passengers are aware of each tour's pace, so are disappointed to hear that you found it difficult. Each meal included in the group tours are planned to give you a genuine taste of the regions that you visit, and these are usually accompanied by rice. We can see that by your product rating you enjoyed the adventure overall and hope that this has not deterred you from embarking on a new adventure with us in the future. Kind regards, Shanice

Produktomdömen

Köpdatum: 26/10/2015

0

Betrodd kund

10 years ago

Booking holiday fine but then had problems getting through on the phone lines with queries.

Wendy Wu Tours

10 years ago

Thank you for your constructive feedback and welcome back. We are sorry to hear that you felt the hotel in Guilin was of a lower standard to Xian, Shanghai and Beijing. Despite this, we hope you had a lovely tour with us and welcome you back to Wendy Wu Tours for another exhilarating adventure. Kind regards, Shanice

Produktomdömen