Volvo Car Insurance är inte längre en aktiv Feefo-kund
Visar alla 432 omdömen
Betrodd kund
Feefo-verifierat
2 years ago
the process could have been easier
I was not kept as well informed as to the progress of my claim by my claim handler and he didn't call back when he said that he would.
Customer Care
Volvo Car Insurance
2 years ago
Many thanks for providing such valuable feedback.
I am so sorry that on this occasion our normal high level of service was not met and that you were not kept up to date with regular communication and your calls not returned. We do take this very seriously and will be addressing this with the file handlers and their line managers to ensure that this poor level of service is addressed. Once again, many thanks for bringing this to our attention.
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Dela
Betrodd kund
Feefo-verifierat
2 years ago
Generally very happy
Very well in general
0
Dela
Betrodd kund
Feefo-verifierat
2 years ago
An excellent professional service
Kept me updated along the way and returned my car in a showroom condition
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Dela
ER
Eric
Feefo-verifierat
Wimborne, Dorset
2 years ago
Vad Eric sa om Volvo Car Insurance:
Yet to confirm you have accepted a no-fault claim.
Accident report forms did not have a return envelope, hence wrong address used initially and forms returned!
Accident team could only return call...
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Dela
Betrodd kund
Feefo-verifierat
2 years ago
Very smooth experience. Everything happened with no fuss
0
Dela
Betrodd kund
Feefo-verifierat
2 years ago
Unnecessary
Poor quality hire car
Need better communication
1
Dela
RO
Robert
Feefo-verifierat
Bridgnorth
2 years ago
Vad Robert sa om Volvo Car Insurance:
Not impressed at all
I thought the claim took far too long ( nobody else was involved & I had a high excess to contribute) plus I had to chase my claim up 3 times, which means being on hold to 3 different parties. Volvo...
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Dela
Betrodd kund
Feefo-verifierat
2 years ago
Very helpful and efficient friendly staff
Very efficient and staff very helpful throughout a difficult time.
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Dela
AN
Andrew
Feefo-verifierat
Badluarach
2 years ago
Vad Andrew sa om Volvo Car Insurance:
Excellent service
Excellent service and communication. Vehicle recovered, repaired and delivered. Hire car available from day one until my vehicle repaired and returned
0
Dela
CA
Carole
Feefo-verifierat
Dundee
2 years ago
Vad Carole sa om Volvo Car Insurance:
Excellent service from the start and most efficient, repair done to a high standard and in a short period of time,
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
