Yes,employ tour drivers who speak English,Give customers the hotels and service they paid for,contact customers after holiday by telephone or e-mail and enquire if they were happy with the service.I...
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Viva Holidays
Viva Holidays
7 years ago
I would like to thank you for your correspondence regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
Produktomdömen
Viva Holidays
Viva Holidays
7 years ago
I would like to thank you for your correspondence received regarding your holiday booked through our agency, and further to my acknowledgement. I regret to learn that you were not satisfied with our level of service We value our customer’s feedback very highly and rely on such comments to allow us a real insight into the service we provide please could you email your complaint on support@viva-holidays.co.uk our customer server manager will get in touch with you.
They were very helpful but I have left detailed feedback re an aspect of the holiday that fell below expectations -sunhotels did not match up to Viva standards
We had to book a holiday last minute as our river cruise with Riiera Travel was cancelled. Viva holidays saved the day!!!! Within 24 hours I had another holiday booked with 4 destinations, hotels and...
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Köpdatum: 21/10/2018
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TC
Trusted Customer
Feefo-verifierat
7 years ago
Vad Trusted Customer sa om Viva Holidays:
The service was very good. All the tickets were booked and ready in advance
Well planned by Viva. Good hotels, conveniently located. Easy to find from airports and railway stations. All transport worked well - apart from the horrendous check-in arrangements with BA at LGW...
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
