I was surprised that I had to put down a 500 pound ($600+) deposit - which as of now (a month later) I have yet to receive back nor any communication about it. This is the biggest reason for the low...
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Richard
UnderTheDoormat
7 years ago
Good morning,
Thank you so much for your feedback. I have personally looked into this case & I must extend my apologies for the delayed return of your security deposit. This has now been processed for you. I have since followed up with the team responsible regarding the security deposit, please be assured that they are well aware of the situation & we have implemented some further processes to ensure this is checked & re-checked after successful verification of checkout. It was a pleasure to host your stay & we would love the opportunity to host you again soon.
Please do not hesitate to get in contact with us should you have any further feedback.
Kind Regards,
James on behalf of
UnderTheDoormat
Produktomdömen
Richard
UnderTheDoormat
7 years ago
Good morning,
Thank you so much for the feedback about the home, I will be sure to pass this on to the homeowner in order to ensure the home in perfect working order, organised & label the condiments for guests use.
Interesting to read about the Black-Cab driver's comments unfortunately this is not something that UnderTheDoormat could control for you.
Thank you again for taking the time to write such a detailed review. We would love the opportunity to host you again in London so please do not hesitate to get in contact with us for your future requirements.
Kind Regards,
James on behalf of
UnderTheDoormat
Great apartment and location. Stylish, comfortable and impeccably clean. Great communication throughout and easy check-in/check out. We definitely would be back and recommend!
The UnderTheDoormat service was second to none. From point of booking all the way to the checkout, everything was handled in a 5 star manner. Would certainly recommended them!
Very good service, the description on the Internet is the same as the actual one, which makes people feel very comfortable.
Produktomdömen
Köpdatum: 13/08/2019
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Nour Ammari
Feefo-verifierat
7 years ago
Vad Nour Ammari sa om UnderTheDoormat:
The service was really good, they were responding to everything on time
They are kind and they work in a very professional way
Thank you underthedoormat
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
