Not well trained and they want to do things fast and few communication.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you.
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Dela
AB
Abbas
Feefo-verifierat
London
1 year ago
Vad Abbas sa om Debt Free Advice:
Excellent
Smooth, quick and professional. I felt comfortable to discuss my financial problems and share my concerns.
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating for your recent visit to Nucleus
1
Dela
RA
Raymond
Feefo-verifierat
Sydenjam
1 year ago
Vad Raymond sa om Debt Free Advice:
CAB experience
Vanessa was extremely helpful and spent a couple of hours with me and my problem. Her manner was patient and professional talking and explaining to me the procedure. going forward.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Vanessa. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.
1
Dela
Betrodd kund
Feefo-verifierat
1 year ago
I thought the service from start to finish was to my satisfaction
The service: I was dealt with immediately, I would highly recommend you and was completely impressed with the professionalism and customer service I got. The adviser/advice was extremely...
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1
Dela
Betrodd kund
Feefo-verifierat
1 year ago
Debt advisor it’s helpful great advice
It is a wonderful help it’s great Citzen Advice
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a 5 star rating – it’s much appreciated
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
To see Dept advisor
The advisor was very good
He is very patience to explain things to me.
Very polite, humble ect.
He was ready to help and indeed he did his best.
Finally he told me they will send me to food bank...
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Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy Christian was helpful!
0
Dela
AD
Abdi Duhul
Feefo-verifierat
London
1 year ago
Vad Abdi Duhul sa om Debt Free Advice:
They are very good, helpful and respectful and friendly service and I’m so happy to appreciate themselves
Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at SWLLC – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
0
Dela
Betrodd kund
Feefo-verifierat
1 year ago
quick response very helpful advice.
Customer Care Team
Debt Free Advice
1 year ago
We are incredibly grateful that you took the time out to leave us a 5-Star review
0
Dela
ZO
Zoya
Feefo-verifierat
London
1 year ago
Vad Zoya sa om Debt Free Advice:
With this service I learned how badly i used to manage my finance.
Now I'am on top, I vcan make the difference between what I need and what I want.
I have learn how to do my shopping, what to buy,...
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Customer Care Team
Debt Free Advice
1 year ago
Thanks for the awesome review, Zoya! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
0
Dela
RU
Rudolph
Feefo-verifierat
H&F
1 year ago
Vad Rudolph sa om Debt Free Advice:
It was very informative and very helpful staff was professional and very helpful and advise was good many thanks for the help.
Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at Hammersmith & Fulham Citizen Advice – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].