Your system didn’t accept my order, I didn’t get an email confirmation so I ordered again the next day however you tried to deliver two lots. I called you when the delivery driver was here, you...
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Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback and please accept our apologies again. After the weekend you placed your order we were made aware of a system error on our website leading to our payment partners not confirming completion of payment. Your refund was raised as soon as we were made aware of the system error and it has now been completed as per my colleagues email. I do apologies for the delay, refunds can take 5-10 working days and due to the double bank holiday this has caused a delay.
I’ve been overcharged and no refund yet despite promise. If it were possible to give 0 stars I would!
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback and please accept our apologies again. After the weekend you placed your order we were made aware of a system error on our website leading to our payment partners not confirming completion of payment. Your refund was raised as soon as we were made aware of the system error and it has now been completed as per my colleagues email. I do apologies for the delay, refunds can take 5-10 working days and due to the double bank holiday this has caused a delay.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.