Hur samlas Feefo-omdömen in?

Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.

Vem kan lämna ett Feefo-omdöme?

Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.

Hur verifierar vi omdömen?

Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.

Hur hanterar vi falska omdömen?

Feefo förhindrar att kunder lämnar falska omdömen, eftersom vi bara erbjuder verifierade köpare att lämna feedback.

tinhat™ Insurance Recensioner

Visar alla 589 omdömen

Betrodd kund

8 years ago

Great price

I haven't had to claim on the insurance but the prices were competitive

Customer service team

tinhat™ Insurance

8 years ago

Thank you for your feedback.

Regards,

Tinhat

Trusted Customer

Driffield

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Not had to use them yet

Betrodd kund

8 years ago

Really easy to set up the insurance for the phone

Customer service team

tinhat™ Insurance

8 years ago

Thank you taking time to review us.

Regards,

Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Make sure you can prove ownership before you take out this mobile phone ins

Disappointed that the service I received was not as straight forward and painless as setting and making payments

Customer service team

tinhat™ Insurance

8 years ago

Dear Clive, we appreciate your feedback.

Providing proof of ownership is one of the main cover eligibility questions when taking out the policy and is a requirement when making a claim as stated in the "Key Facts" and "policy Terms and Conditions"

Regarding the online purchase of the our policies:

When proceeding to the purchase stage of the policy there is a tick box for the purchaser to complete which relates to the eligibility questions and terms and conditions. The purchase can only be completed when the purchaser has agreed to it.

In order to provide a good service while adhering to our processes we do require the relevant information and documentation to be supplied by the customer when making a claim,

Please find our apologies for delay in the claim process and inconvenience caused regarding the outstanding documentation.

We trust this information will help other customers interested in taking insurance with us.

Kind regards, Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Poor service, bad communication, my phone was not fixed properly

Customer service team

tinhat™ Insurance

8 years ago

Good afternoon Please find our apologies for any inconvenience caused. I have passed this on to the relevant team and they will be in contact with you shortly.

Kind regards,

Tinhat

Betrodd kund

8 years ago

Good price

Best price out there to insure a Samsung s9

Customer service team

tinhat™ Insurance

8 years ago

Thank you for your feedback we appreciate it.

Regards,

Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

********.

Be fair.

Customer service team

tinhat™ Insurance

8 years ago

Dear Ali, it would be appreciated if you could elaborate on this matter. It seems you've only recently taken your policy with us, and we have no information regarding dissatisfaction of any kind. We take pride in providing our customers with friendly, fair and professional customer service. You're feedback will be appreciated.

Kind regards,

Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Watch out for the expensive excess "OUCH"

I was not made aware there was an expensive excess on the policy when I purchased it until I came to make a claim, and as I am presently unemployed I cannot afford the excess.

Customer service team

tinhat™ Insurance

8 years ago

Dear Antony, we appreciate your feedback. We apologise for any inconvenience caused. We understand that you may be experiencing some financial difficulties, however the excess details are provided on the quotes page of our website, they are also stipulated in the key facts and terms and conditions of your policy. Prior to completing the final step of the policy purchase the purchaser has the option to agree to the following statement: " I have read and accepted the Terms and Conditions of the Policy, the Summary of Cover and privacy policy. As you have a agreed to this, we trust that you have read the information which was provided.

Kind regards,

Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Full cover mobile insurance at a great price

Great cost effective mobile insurance that gives you full cover, by far the best.

Customer service team

tinhat™ Insurance

8 years ago

Thank you for the positive feedback Angela!

Regards,

Tinhat

Trusted Customer

8 years ago

Vad Trusted Customer sa om tinhat™ Insurance:

Exceptional value

Mobile phone insurance at an excellent price. Very easy to use website. Not had to make a claim so unable to comment on that aspect. So far, so good

Customer service team

tinhat™ Insurance

8 years ago

Thank you for your feedback Barbara we truly appreciate it.

Regards,

Tinhat

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tinhat™ Insurance Omdömen

Hur samlas Feefo-omdömen in?

Vem kan lämna ett Feefo-omdöme?

Hur verifierar vi omdömen?

Hur hanterar vi falska omdömen?