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Thompson & Morgan Recensioner

Visar alla 120,148 omdömen

Betrodd kund

Feefo-verifierat

9 years ago

I won't be ordering again

Awful! They decided to separate my order into 2 parts just a few days apart. Sadly noone emailed me to say the first part was coming and I was away for 3 days. The 'helpful' delivery driver (Yodel)...

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Ryan B

Thompson & Morgan

9 years ago

Thank you for your review. I am very sorry to hear that you did not receive a response to your email. Thank you also for letting us know about your plants, and I also apologise for any disappointment this has caused. I have replaced the Buddleja for you, but the Cosmos have been refunded as they are now out of stock. Please do let us know if there is anything further we can help with at all. Kind regards, Ryan

Produktomdömen

Köpdatum: 28/06/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Excellent quality + value. Fast delivery.

Anne

Thompson & Morgan

9 years ago

I'm really pleased that you've been happy with the quality and value of your plants and that they arrived promptly. We value your custom and hope that we can of service to your in the future. Kind regards, Anne

Köpdatum: 03/07/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Sent what I ordered and it arrived when I expected it to.

Anne

Thompson & Morgan

9 years ago

Hi there, thank you for posting your review. I'm glad you were pleased with your plants which arrived on time. Regards, Anne

Köpdatum: 29/06/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Great plants but sales service terrible.

As I said great plants but sales service poor

Ryan B

Thompson & Morgan

9 years ago

Hi there, thank you very much for your review. I am glad to hear that you are happy with your plants, but I sorry to hear that you are unhappy with our service. We do appreciate any feedback and any further comments will be helpful. I have sent an email to you to follow this up. I do hope that we can hear from you shortly. Kind regards, Ryan

Köpdatum: 28/06/2017

Betrodd kund

Feefo-verifierat

9 years ago

Awful

A quarter of the plants had been squashed when packaged. There were no labels for the plants so it is very difficult to know which set of plants are which.

Ryan B

Thompson & Morgan

9 years ago

Hi there, thank you for your review. I am very sorry to see that your order arrived in such poor condition. I have checked our systems and I can see that you have been in contact with us, and a refund has been processed for you. If there is anything further we can be of help with, please do let us know. Kind regards, Ryan

Produktomdömen

Köpdatum: 28/06/2017

Trusted Customer

Feefo-verifierat

Shaftesbury

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

As above

Excellent as always.

Anne

Thompson & Morgan

9 years ago

Thank you for your review. I'm really pleased that we're able to offer excellent service and plants. Enjoy your garden when the sun's shining. Regards, Anne

Produktomdömen

Köpdatum: 30/06/2017

Betrodd kund

Feefo-verifierat

9 years ago

They rectified a problem immediately with courtesy and satisfaction

Steve

Thompson & Morgan

9 years ago

Thanks for the review. We aim to have a 100% customer satisfaction everytime. Happy gardening, Steve.

Köpdatum: 30/06/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Items on offer but T&M were unable to fulfil the complete order.

Mark

Thompson & Morgan

9 years ago

Hello, thank you for your feedback. I'm very sorry that we were unable to fulfill the Lobelia garden ready plants on your order and appreciate the added disappointment as these were to compliment your Begonias. I do hope this hasn't disheartened you from using our service again. I have arranged for a voucher to be sent to you by email as an apology. I hope this helps with your gardening plans.

Kind regards,
Mark

Produktomdömen

Köpdatum: 30/06/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Poor!!

Bought 24 Heathers complained by email that they were nearly all dead. Didn't have the courtesy to reply. Had to chase up with phone call. Only 5 have survived. Still waiting for replacements....

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Ryan B

Thompson & Morgan

9 years ago

Thank you for your review. I am very sorry to hear of the problems you have had with your order, and that you did not receive a response to your email. I have tried to call just now without success. I will be in touch with you later on today to hopefully get to the bottom of this. Kind regards, Ryan

Produktomdömen

Köpdatum: 28/06/2017

Trusted Customer

Feefo-verifierat

9 years ago

Vad Trusted Customer sa om Thompson & Morgan:

Packaging of products superb, delivery excellent, plants suffered a little from botrytis though

Steve

Thompson & Morgan

9 years ago

Thank you for your comments, without these we can't improve our products or service. Accordingly I am going to refund you for your Begonia Organdy Mixed and your Verbena Quartz Mixed. Regards, Steve

Produktomdömen

Köpdatum: 28/06/2017

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Thompson & Morgan Omdömen

Buddleja Buzzreg 3 in 1Fler recensioner av den här produktenVisa produktwebbplats

36 FREE PerennialsFler recensioner av den här produktenVisa produktwebbplatsBadly packaged and half dead, with no labels

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsExcellent ".................

Lobelia Cascade Improved Mixed Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsT&M were unable to fulfil this part of my order

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsOK, acceptable. But they were ordered to complement another item which T&M were unable to supply.

English Lavender CollectionFler recensioner av den här produktenVisa produktwebbplatsSee previous comments about poor quality

10 FREE Pinks SnipsFler recensioner av den här produktenVisa produktwebbplats

Begonia semperflorens Lotto Mixed Garden ReadyFler recensioner av den här produktenVisa produktwebbplats

Begonia Organdy Mixed F1 Hybrid Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsplants starting to suffer from botrytis or fungal decay

Geranium Best Red F1 Hybrid Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsgreat young plants, in garden in flower by 24 July.

Verbena Quartz Mixed F1 Hybrid Garden ReadyFler recensioner av den här produktenVisa produktwebbplatsdisappointing as plants were too big for the packaging they were running to flower and did not recover well from transit

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