This is Nessie Omdömen

Many thanks for taking the time to leave us a review - we appreciate the feedback. We have checked our emails and can find nothing attached to your order, your email address or your name. The primary way to contact us about your order is either by replying to your order confirmation or by logging in to your account and clicking the contact button next to the item in your orders tab. Apologies therefore for not responding to your message, wherever you sent it. We were unaware that you had been in touch!

Many thanks for leaving feedback - we appreciate you taking the time.We are sorry about the double error here. As you say, we mistakenly sent you two duplicate tins. In seeking to fix this as quickly and efficiently as possible though, there was a slight breakdown in communication this end. Our production team took the request to send "a lid only" to mean the personalised part of it rather than the whole lid, including the personalised part. Ordinarily we would have been able to fix this second mistake just as quickly as the first but we were undone by the postal strikes and immediately offered you a refund for the faulty item. Our apologies again.Best wishesNessie & Team