The Ultimate Travel Company Omdömen

Dear Mike, Thank you so much for taking the time to leave a review. I’m so pleased that you loved Zambia as much as I do and I’m looking forward to planning your return trip soon! Have a wonderful time in Kenya and Tanzania. All the Best, Sophie

Thank you for taking the trouble to give us your feedback. I am delighted to hear that you enjoyed your break in Seville and that you were well looked after by our suppliers Castaways. As part tour operator part travel agency, there are certain parts of the world where we do not operate our own holidays but instead work with tried and tested UK suppliers. However, it is still our responsibility to create itineraries, recommend hotels and choose which of our suppliers are the best fit for you. Although this is made clear in email correspondence as well as on confirmation invoices and final documentation, it should also have been communicated to you during the booking process. That said, I am very disappointed that the service you received from my team here fell short of our usually high standards. I realise that your file changed hands after the booking had been confirmed, but such changes should be seamless and I can only apologise for the issues this caused and for the lack of regular contact with you in the lead up to the holiday. Although we do not have an encrypted email facility, our network here has multi-layer protection and is regularly checked to ensure that all incoming and outgoing electronic communication is as secure as possible. I can also confirm that our system are configured as per the government Cyber Essentials framework. Thank you again. With best wishes. Rowan Paterson

Thank you Mr Stanton, delighted you enjoyed your holiday in Turkey and look forward to planning your next trip. Best wishes, Catherine

Dear Magnus Thanks so much for the kind feedback. It was a pleasure planning your honeymoon and I’m so pleased you both enjoyed Guatemala and Belize. I hope we can help again in the future! Best wishes Jonny

Thank you Andrew for your kind response, glad we finally got you away and that you had a lovely time! Best wishes, Catherine

Many thanks you for your feedback, we are so glad you enjoyed the trip! Best wishes, Escorted Tours Team

Always happy to help Sue. Thank you very much for taking the time to fill out our online Feefos. Best wishes, Louisa

Thank you so much for taking the time to leave us a review. Much appreciated. Best wishes, Shefali

So glad you had a great time! Thank you for taking the time to share your experience and your kind recommendation. It was a great pleasure assisting you plan your holiday and any time you are thinking of returning, we would love to help. Best wishes, Linda