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Omdömen för The Ultimate Travel Company | Kundtjänstomdömen för {{merchantUrl}} | Feefo

Visar alla 1,124 omdömen

Mr Nigel and Mrs Sophie Meek

Feefo-verifierat

London

2 years ago

Vad Mr Nigel and Mrs Sophie Meek sa om The Ultimate Travel Company:

Excellent trip to Poland

We recently had a fantastic escorted trip to Poland. The whole trip was very well organised. The guides were excellent and it was all brilliantly managed and hosted by Tania Illingworth.

Sir Iain Holding

Feefo-verifierat

Leicester

2 years ago

Vad Sir Iain Holding sa om The Ultimate Travel Company:

Another Success

It is now 5 years since I first engaged the services of The Ultimate Travel Company, purely off the back of a random internet search and I'm so glad I did. We have just returned from our latest trip...

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Ian G

Feefo-verifierat

Oxford

2 years ago

Vad Ian G sa om The Ultimate Travel Company:

Excellent service

Professional, caring, patient, customer focussed, informative and great value for money. An excellent decision to use this company

Betrodd kund

Feefo-verifierat

2 years ago

Rapa Nui

Perfect for every step. From flights, pickups and accommodations. Would definitely recommend to take the stress out of any trips

Mr Simon Lang

Feefo-verifierat

Thailand

2 years ago

Vad Mr Simon Lang sa om The Ultimate Travel Company:

Slovakia and Slovenia

Excellently planned holiday with very well chosen accommodation and activities. The hotel in Ljubljana was charming and the restaurant is first class

Betrodd kund

Feefo-verifierat

2 years ago

A prefect holiday in Costa Rica.

I received very personal attention from the sales consultant, who took a real interest in my holiday and understood completely what I was trying to achieve. The holiday itself went seamlessly. We...

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Mr James Perkins

Feefo-verifierat

2 years ago

Vad Mr James Perkins sa om The Ultimate Travel Company:

Great planning help for trip to Thailand (less so on follow up)

Very useful help in planning the trip and options suggested including discounted a couple of options that we liked with good reasons. Not so good on follow up post payment, had to chase several...

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The Ultimate Travel Company

2 years ago

Dear Mr Perkins, Thanks so much for taking the trouble to review us. I am delighted to hear that all went well with your recent trip to Thailand. I am however sorry to read of your disappointment with the pre-holiday communication, and that the wrong pick up/flight details were given. We will investigate this further with our local partners to ensure there is no repeat of this. Thank you again for your feedback. Always appreciated as it gives us the opportunity to make improvements to the relevant aspects of the service we offer. Rowan Paterson Executive Director

Betrodd kund

Feefo-verifierat

2 years ago

Overall a very good service. Overseas agents used were excellent (highly efficient, prompt friendly and personable). Our selection of local guides were of a high standard with excellent knowledge....

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Hannah Jeffs and Peter Tam

Feefo-verifierat

London

2 years ago

Vad Hannah Jeffs and Peter Tam sa om The Ultimate Travel Company:

Amazing Service

Amazing service. We used Jonny Livingstone to plan our honeymoon to Peru and the itinerary was amazing with every detail taken care off. We had the most special, stress free trip thanks to Jonny....

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Mrs Vivien Hare

Feefo-verifierat

Ripon

2 years ago

Vad Mrs Vivien Hare sa om The Ultimate Travel Company:

Tania was wonderful, the office pretty useless.

The office service really was bad. After paying I had to phone up a few days before departure to ask if the tour was on. Then the information we were given at the airport was wrong. Tania was...

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The Ultimate Travel Company

2 years ago

Dear Mrs Hare, Thanks so much for taking the trouble to review us, and I am delighted to hear that all went so well with your recent tour to Poland. I am however sorry to read of your disappointment with our office service. I do not understand why you felt the tour might be off given that we touched base ten weeks prior to departure, with regards to final payment and the next steps, and then sent your travel documents two weeks prior to departure, as detailed and planned. The airport information we gave you was correct until British Airways made a late change to the check in area for your flight - 48 hours prior to departure. However, we did immediately contact everyone on the tour to advise them of this change and neither our tour leader (Tania) or airport rep (Linda) who met you at Heathrow were made aware of any issues. Thank you again for your feedback. Always appreciated as it gives us the opportunity to make improvements to the relevant aspects of the service we offer. Rowan PatersonExecutive Director