The Scottish Antique and Arts Centre Omdömen

Hello Lee, Thank you for your order and your lovely 5 STARS! Traditional service lies at the heart of everything we do, and we always aime to exceed our customer's expectations. We value your feedback and we're happy that we resolved your damaged item to your complete satisfaction. We hope that you will shop with us again in the future. Kind regards, Online Services Team

Hello Jean, Thank you for your order and for taking the time to review our product and service. As you are aware, we contacted after your initial message and we attempted to find a solution to resolve your complaint. We have apologised unreservedly for your experience and we have made a mutually acceptable financial offer to you. We do hope that you will give us another opportunity to show that this has been a very unusual and one off occurrence. Kind regards, Online Services Team

Hello Nikki, Thank you for your order and for taking the time to review our service. To be honest, we think your 2 star rating is a bit unfair considering you placed the order on a public holiday, New Year's Day. The 2nd January is also a public holiday in Scotland and our premises were closed. Your order was dispatched on Friday 3rd January and you opted to have it sent on our standard delivery service, which is Royal Mail 48, which aims to deliver within 2 working days, excluding weekends. As you will appreciate, there is always a delay to courier services in the peak season and Royal Mail are doing all that they can to minimise any impact for its customers. We fully expect your item to be with you shortly. Kind regards, Online Services at Templemans

Hi Nikki, Thank you for upgrading your review, we really appreciate it. The ratings platform automatically send out a request after 5 days and and I guess they didn't take into account the holidays and weekend! Sorry about that. I'm glad you are happy with the product! Kind regards, Martin