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The Insurance Emporium Recensioner

Visar alla 6,921 omdömen

Betrodd kund

Feefo-verifierat

1 year ago

Very polite and helpful man on the phone

Joe

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Joe The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Pet insurance

Perfect with service provided

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Kirsty The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Poor Experience

Sadly took a week to sort out a renewal where I had to keep ringing daily after being given the wrong information on numerous occasions. My complaint was escalated to an senior member of staff where...

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Kirsty

The Insurance Emporium

1 year ago

Good morning, We are sorry to hear of your comments. The issue was regarding the cancellation of your previous policy, and the quote for a new policy of your horse. As the wording of an exclusion placed on the policy had been amended, you had raised queries regarding this. We are sorry if the advice provided was unclear , this is not indicative of our usual service standards. If you would like us to review this further, please email us at feedback@emporium.co.uk and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Kirsty The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Why

Why ask before ive used them?

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We ask for feedback at several points throughout your journey with us, including the opportunity to share your thoughts upon the settlement of a claim. Kind regards, Simon, The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

"Technical problems"!

Tried a few times to get a quote online but their system always had "technical problems"! A complete waste of my time.

Simon

The Insurance Emporium

1 year ago

Good morning, We’re sorry to hear about the difficulties you’ve experienced with our website. Our team is actively working to resolve these technical issues. In the meantime, our Customer Contact Department is available on 03300 244 007 and will be more than happy to assist you. Kind regards, Simon The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Caravan insurance

Very good service and reasonable price

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Ann

Feefo-verifierat

Chesterfield

1 year ago

Vad Ann sa om The Insurance Emporium:

Efficient, friendly and knowledgeable

The agent was extremely knowledgeable and professional. He was able to answer so my questions during the process of inviting my dog with them. The price quoted was really good value. I took out their...

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Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Good experience.

Nice man I spoke to went through all the details with me made it very easy to get the insurance I wanted so very pleased.

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased to be of assistance Kind regards, Simon, The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Excellent

Excellent price, customer service & ease to complete

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Betrodd kund

Feefo-verifierat

1 year ago

Insurance purchase

So far my experience has been good. I hope l never need the insurance, but that is when the customer truly finds out how good the insurance is. Buying the policy has been very efficient.

Joe

The Insurance Emporium

1 year ago

Good afternoon, Thank you for the review. We are pleased you have joined us. Kind regards, Joe, The Insurance Emporium