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The Insurance Emporium Recensioner

Visar alla 6,919 omdömen

MRS LINDA FISHER

Feefo-verifierat

10 months ago

Vad MRS LINDA FISHER sa om The Insurance Emporium:

Very helpful

Simon

The Insurance Emporium

10 months ago

Good morning, Thank you for leaving your review, we are pleased to be of assistance. Kind regards, Simon, The Insurance Emporium

Betrodd kund

Feefo-verifierat

10 months ago

Joe

The Insurance Emporium

10 months ago

Good morning, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

MRS JEAN HULTON

Feefo-verifierat

10 months ago

Vad MRS JEAN HULTON sa om The Insurance Emporium:

It was excellent and no problem at all

Joe

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

MRS E GUILLON

Feefo-verifierat

10 months ago

Joe

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

MR DAVID PULLAR

Feefo-verifierat

10 months ago

Vad MR DAVID PULLAR sa om The Insurance Emporium:

Shocking customer service

Don't listen yo you,talk over your.obviously the customer is never right. Said they had sent 3 emails,and 3 letters on 3 separate occasions,in relation to mypolicies uc7ec. I didn't recieve one...

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Joe

The Insurance Emporium

10 months ago

Good afternoon, We're sorry you remain dissatisfied, we will pass the matter to our Customer Experience Department who will review the matter in full and respond within the next 5 working days. Kind regards, Joe, The Insurance Emporium

Betrodd kund

Feefo-verifierat

10 months ago

Static caravan insurance cover

Very professional, listened to the needs and adjusted the policy to suit.

Joe

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

MRS KAY KINGSLEY

Feefo-verifierat

GBR

10 months ago

Vad MRS KAY KINGSLEY sa om The Insurance Emporium:

Helpful customer service

Spoke to someone re a new policy and then changed to a higher one Both calls were helpful, professional and knowledgable

Joe

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Joe, The Insurance Emporium

Betrodd kund

Feefo-verifierat

10 months ago

Shockiing customer service

Shocking service. I have been a customer for a long time,and 2 of my 3 policies my were cancelled,through no fault of my own .when I tried to explain,I had not revieved any communication,either by...

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Simon

The Insurance Emporium

10 months ago

Good morning, We are sorry to hear about your experience. The policy you previously held was a historic product that was coming to an end and is no longer available. Ahead of the end date, we sent several notifications to let customers know about the closure and to provide details of an alternative product. We’re very sorry that you didn’t receive these and for any confusion this caused. We’re pleased that we were able to resolve the matter by providing new quotes and opening two new policies for your horses, and we hope this helps to put your mind at ease. Kind regards, Simon The Insurance Emporium

Betrodd kund

10 months ago

You clearly havnt resolved the complaint because you still haven't, investigated,why I recieved no correspondence, and left me uninsured for 2 months.

Simon

The Insurance Emporium

10 months ago

Good afternoon, We’re sorry to hear you’ve been experiencing ongoing issues. If you would like us to look into this specifically, please email us at Feedback@Emporium.co.uk, and a member of our Customer Experience Team will review your concerns. Thank you, Simon The Insurance Emporium

MRS ELIZABETH SMITH

Feefo-verifierat

GBR

10 months ago

Vad MRS ELIZABETH SMITH sa om The Insurance Emporium:

Barney's insurance will help him live and love longer.

Very easy to fill in the form for insurance, also easy to understand, I'm so much happier now I know Barney is so well covered.

Simon

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review, we are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

MR STEPHEN MCRITCHIE

Feefo-verifierat

GBR

10 months ago

Vad MR STEPHEN MCRITCHIE sa om The Insurance Emporium:

Let down it might be the post don’t know

Service really great but back up terrible still waiting for paperwork to get sent out which was discussed on phone many thanks Stephen

Simon

The Insurance Emporium

10 months ago

Good afternoon, Thank you for leaving your review. We’re sorry that the policy documents took longer than expected. These can be delivered via our portal, by email, or by post, with your chosen method of contact being used. Kind regards, Simon The Insurance Emporium