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Omdömen för Tenon Tours | Kundtjänstomdömen för {{merchantUrl}} | Feefo

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April

Feefo-verifierat

Texas

4 years ago

Vad April sa om Tenon Tours:

Not what we expected.

Overall, the reasons that I hired a tour company to book this trip was for expertise in the country we were traveling to and first timers and the reassurance that we would have a service team to...

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Elizabeth

Tenon Tours

4 years ago

Thank you for your feedback, April. This is a fair and valid viewpoint, and regrettably, due to the increasing demand and lack of availability on our end and with overseas partners, we weren't able to provide the level of service that our travelers have come to expect. I hope that you were still able to enjoy your time in Scotland and that we'll have the opportunity to plan a second (and more fulfilling) trip for you in the future.

Mark

Feefo-verifierat

Jacksonville

4 years ago

Vad Mark sa om Tenon Tours:

Glad we found Tenon to help with our trip of a lifetime

Rachel was great during the planning stage. Detailed and lots of good suggestions. A few gaps due to start up of operations on the ramping back staff side but not Rachel’s issue. And Kieran, the...

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Elizabeth

Tenon Tours

4 years ago

Thank you for your feedback, Mark! I am so glad that we were able to be a part of your trip of a lifetime. I will be sure to share your comments with our team, especially Rachel and Kieran. Thank you for choosing to travel with us and I hope that we'll be able to work with you again in the future.

Polly

Feefo-verifierat

4 years ago

Vad Polly sa om Tenon Tours:

Disorganized and unreasonable price

There were lots of issues and lack of communication leading up to my trip and then many more after I arrived. These were times for tours did not coincide with necessary things/problems such as late...

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Elizabeth

Tenon Tours

4 years ago

Hi Polly, thank you for taking the time to leave a review. Our entire team reads and reviews each survey as we all learn from them and use traveler feedback to improve our future guest experience! I see that you have been in recent contact with your BYSS TEAM Member and hopefully any remaining issues have been resolved. Please do not hesitate to contact us should you have any further questions or concerns.

Bonnie

Feefo-verifierat

Kingsland, GA

4 years ago

Vad Bonnie sa om Tenon Tours:

Ireland is wonderful!

Janet Dudley has had amazing ideas both times she’s helped me plan trips. Both she & Gracie were wonderfully responsive to all of my inquiries and needs. It’s a relief to have such competent help...

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Elizabeth

Tenon Tours

4 years ago

Hi Bonnie, thank you so much for sharing your experience with us! I'm so happy that you had such a wonderful time in Ireland. We enjoyed seeing your photos throughout your travels as well. :) Thank you for choosing to travel with Tenon Tours and I hope we'll have the opportunity to work with you again in the future!

Kenneth

Feefo-verifierat

East Greenville

4 years ago

Vad Kenneth sa om Tenon Tours:

Very knowledgeable and helpful when it came to suggesting excursions

Elizabeth

Tenon Tours

4 years ago

Thank you for taking the time to leave a review, Kenneth! I'm glad that you found Rachel knowledgeable and helpful. We're looking forward to your trip to Ireland with us.

Betrodd kund

Feefo-verifierat

4 years ago

Wonderful job Janet and Natasha

Janet and Natasha were wonderful and arranged a great trip. Janet was able to accommodate all of our special requests and everything she and Natasha had control of worked out beautifully

Elizabeth

Tenon Tours

4 years ago

Thank you for your review! I'm happy that you had a great experience with Janet and Natasha on your trip to Portugal. I have shared your comments with them as well. :) Thank you for choosing to travel with Tenon!

Betrodd kund

Feefo-verifierat

4 years ago

Tetontours organized a great trip !

They planned an amazing trip for us! The drivers, hotels and adventures were perfect! Beautiful mix of countryside and cities!

Elizabeth

Tenon Tours

4 years ago

Thank you for your review of Tenon Tours! I'm glad to hear that you had an amazing trip to the British Isles. I see that you traveled with us once before and am glad that you chose to work with us again! Thank you for being a loyal customer and we hope to work with you on a third trip in the future.

Betrodd kund

Feefo-verifierat

4 years ago

Trip well planned and executed. Car service leaves a lot to be desired

Elizabeth

Tenon Tours

4 years ago

Thank you for your 5-star review of Tenon Tours! We would like to learn more about your experience with the car service in Ireland. I encourage you to email us with more details at travel@tenontours.com. Thank you for traveling with us!

Kara

Feefo-verifierat

4 years ago

Vad Kara sa om Tenon Tours:

Service was good. The drivers were given our wrong contact number which resulted in confusion and delays. We attempted to correct the number after the first time, but subsequent drivers still had...

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Elizabeth

Tenon Tours

4 years ago

Hi Kara, thank you for taking the time to leave a review. I see that you spoke with Kieran about the miscommunication with your drivers -- I am sorry that this affected your overall experience with us. I hope that you still enjoyed your time in Ireland and if you have any further concerns or questions, I encourage you to reach us at travel@tenontours.com.

Tim

Feefo-verifierat

4 years ago

Vad Tim sa om Tenon Tours:

Going Above and Beyond

It wasn't the fantastic vacation they had planned for us, it was the help along the way with all the roadblocks. When there were no rental cars available and Hertz decided to not honor the agreement...

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Elizabeth

Tenon Tours

4 years ago

Hi Timothy, this is wonderful to hear! I'm happy that our team was able to step in and help out with these issues during your travels. We know how important it is to travel worry-free, so I am glad that you experienced this firsthand. Thank your for traveling with Tenon!