Taxi2Airport B.V. EN Omdömen

Dear Ted, Thank you for sharing your experience with us. We are terribly sorry to see that you had such an unpleasant experience when booking with us. Punctuality is one of our main values, this is why we have already contacted the driver in order to take serious action with them. This is for sure not the service we want to offer to our clients. We completely understand how frustrating it can be when a reservation does not go as scheduled. As soon as we have our driver's clarification we will come back to you with a proper explanation. Regarding the language barrier, we understand that it can make it complicated when being in a foreigncountry. We always try to adapt to our customers as much as possible, but since we provide transfers worldwide sometimes we are unable to provide it as suitable as we would like to. This is why in these cases, we offer a 24/7 multilingual customer service in order to solve any issues this may cause. We would like to apology not only for the bad experience you had but also for the fact that the price did not suit you well. As a gesture of apology, we have created a discount code for you. We would be more than happy if you could give us a second chance in order to prove to you how our real hassle-free service is. Please don't hesitate to come back to us if you feel there's anything left that we can do to make it better for you. Kind regards, The Taxi2Airport Team

Hyvä Sini, Kiitos, että otit aikaa jakaa palautteesi meille. Olemme todella pahoillamme, että sinulla oli tällainen epämiellyttävä kokemus siirtojen aikana. Ymmärrämme täysin, kuinka stressaavaa tämä on voinut olla sinulle, varsinkin kun on olemassa riski, että lennon puuttuu. Koska täsmällisyys on yksi tärkeimmistä arvoistamme, olemme jo ottaneet yhteyttä kuljettajaan siirrosta ja pyytäneet selkeää selitystä tästä asiasta ja myös ottamaan vakavia toimia heidän kanssaan, koska emme toimi näin. Samalla odotamme heiltä oikeaa selitystä, haluamme anteeksi tästä haittaa. Viimeisenä tavoitteena on aiheuttaa asiakkaillemme stressiä. Siksi olemme anteeksipyynnönä luoneet sinulle alennuskoodin. Olisi enemmän kuin iloisia, jos voisitte käyttää sitä seuraavassa varauksessa, jonka voit luoda kanssamme, jotta voimme todistaa sinulle, miten todellinen vaivaton palvelu on. Tulemme takaisin sinulle yksityisesti ja selvitämme lähiaikoina. Ole hyvä ja hyväksy vilpittömät anteeksipyynnöstämme. Ystävällisin terveisin, Taxi2Airport-tiimi ---- Dear Sini, Thank you for taking the time to share your feedback with us. We are really sorry to see that you had such an unpleasant experience during one of our transfers. We completely understand how stressful this may have been for you, especially when having the risk of missing a flight. Since punctuality is one of our main values, we have already contacted the driver from your transfer asking for a clear explanation from this issue and also in order to take serious action with them because this is not how we work. Meanwhile, we are waiting for a proper explanation from them, we would like to apologise for this inconvenience. Our last goal is to cause any stress for our customers. This is why, as a gesture of apology, we have created a discount code for you. We would be more than happy if you could use it on the next booking you may create with us, so we can prove to you how our real hassle-free service is. We will come back to you privately with clarification shortly. Please accept our most sincere apologies for the inconvenience. Kind regards, The Taxi2Airport Team