Taxi2Airport B.V. EN Omdömen

Dear Jocelyne,Thank you for taking the time to share your feedback with us. We are really glad to hear that your reservation went smoothly. We always want to make sure that while our clients are transferred on time they have the most pleasant ride possible. However, we are sorry to realise that our price did not suit you well. Please note that our supply team is currently working on having more competitive prices. Since we operate world-wide we find some airports or countries more complex than others, but we are doing our best on having a wider local partners network so we can have better prices. Of course, we always want to meet our client’s expectations this is why we will take your feedback as advice regarding the price in the area of your transfer. As a gesture of an apology by any inconvenience this may have caused you, we have sent you a discount code. We would be more than happy if you could use it on the next reservation you may book with us!Also, if you have any further questions or feedback, please don’t hesitate to contact us at support@taxi2airport.com Kind regards,The Taxi2Airport

Dear Jayaswini, Thank you for taking the time to share your feedback with us. We are terribly sorry to realise that you experienced such a hassle in one of our transfers. We completely understand how stressful this may have been for you, especially when you had already booked a transfer in order to avoid this kind of issues. Please note that we have already taken serious action with the driver from your transfer. We are already well aware of how important punctuality is in airport transfers and also, each driver should always be reachable at the moment of the pickup. This is why in cases like this one, we also recommend to contact us at one of our 24/7 Customer Service hotlines. Then, we would have been aware of the issue at the exact time of the pick up so we could have assisted you in finding a solution. Besides the actions taken with the driver, we would also like to apologise for the inconvenience caused. As a result, we have also sent you a separate discount code which you will be able to redeem on the upcoming reservation you may book with us. We would be more than happy if you could give us a second chance to prove to you how our real hassle-free service is. Please accept our most sincere apologies for this inconvenience. Also, if there is anything left that we can do to make it better for you, please don't hesitate to contact us at support@taxi2airport.com. Kind regards,The Taxi2Airport Team

Dear Alan, Thank you for taking the time to share your feedback with us. Each one of our customer's review is very relevant for us in order to improve our future services. We are terribly sorry to realise that you had no show from one of our drivers. We completely understand how frustrating this may have been for you, especially when having the risk to miss a flight. Of course, this is not the service we want to offer to our customers. Please be note that we have already taken serious action with the driver from your transfer, we want to make sure that each one of our transfers goes as smoothly as promised at the moment of the reservation. Also, we are already well aware of how hectic travelling can get, so our last intention is to be a setback in your way back to the airport. Regarding the price, please also note that our supply team is already working on having more competitive prices in the area. Since we operate worldwide, there are some airports where we still do not have the best prices in the market. However, we can assure you that we are increasing our local partner's network so we can guarantee a competitive price with the most high-quality service. Having said this, after checking the details of your reservation with our team, we have already issued the refund of your transfer. You shall receive the amount back at your MasterCard account within 4 business days. However, as a gesture of an apology, we have also sent you a discount code. We would be more than happy if you could redeem it on the next reservation you may book with us so we can prove to you how our real hassle-free service is. Please accept our most sincere apologies for the hassle caused. Also, if you need any further assistance on this, please don't hesitate to contact us via e-mail at support@taxi2airport.com. Kind regards,The Taxi2Airport Team