An easy process. We were given details of what to expect from the holiday.
Produktomdömen
0
Dela
Betrodd kund
5 years ago
Köpdatum: 02/10/2019
I would have expected at least 75% of the published itinerary to have been made available, this was not the case.
John
Tailored Travel
5 years ago
Thank you for taking the time and trouble to post your review. As you know your tour to the Isle of Man coincided with massive rainfall resulting in very severe flooding throughout the north of England. Because of that weather some of the closures that you experienced on tour could not have been foreseen. The post-tour report from your guide stated as follows: 'The Manx Electric Railway Laxey-Ramsey tram track was closed due to flooding but I managed to have it rearranged to later n the tour. Laxey Wheel was under water but they did open the immediate area including the Wheel.' You say 'Planned repairs to an attraction should have been known about before departure' and indeed they were. Our Client Information pack sent to you before departure stated as follows: 'In conjunction with your Group Organiser the Douglas Horse Tram, originally planned for day 5, has been removed from the Itinerary as the track is undergoing a rejuvenation scheme and the majority of the track is currently unavailable to visitors. The optional cruise has also been removed from day 5 as the M.V Karina is no longer operating. Instead you will spend your morning at the Manx Museum and afternoon at leisure in Douglas.' These could not have been known at the time that the tour was originally agreed with your Group Organiser and advertised to the group - 1 year prior to the tour's departure. In the circumstances, I would hope that you might reflect that we and our guide did the very best we could in difficult conditions and that the ratings you gave our service and the tour were maybe too harsh.
John English, Managing Director
Produktomdömen
0
Dela
MF
Mr & Mrs Firman
Beaconsfield
5 years ago
Köpdatum: 15/10/2019
Vad Mr & Mrs Firman sa om Tailored Travel:
Paperwork all explanatory and obliged my husband's flight transfer efficiently.
Produktomdömen
0
Dela
DC
Dr & Mrs Cope
5 years ago
Köpdatum: 09/10/2019
Vad Dr & Mrs Cope sa om Tailored Travel:
Travel was efficient, accommodation comfortable and itinerary well planned and exceptionally well guided.
Excellent brochure and booking forms backed up by good personal service from Michael, Louise and the whole team. As the group coordinator It was reassuring to be able to meet them when in London and...
Wherever you want to go – UK, Europe or worldwide – whenever you want to go, whatever you want to do when you get there… we will tailor make your group's tour to your exact requirements. So your tour is exclusively for your group and perfect for you and your members.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Wherever you want to go – UK, Europe or worldwide – whenever you want to go, whatever you want to do when you get there… we will tailor make your group's tour to your exact requirements. So your tour is exclusively for your group and perfect for you and your members.
