I talked with a Suiteness concierge. They helped me tremendously and with great satisfaction.
0
Dela
TC
Trusted Customer
Springfield, Il
7 years ago
Vad Trusted Customer sa om Suiteness:
Reservation and concierge service are great
The reservation and concierge service has been awesome so far. My booking is still a couple months away so I will comment again after check in
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Easy and convenient
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Excellent Service
Helpful, responsive, courteous, and so professional!
0
Dela
Betrodd kund
7 years ago
Kate was pleasant, professional, flexible and quick with her responses. Great experience.
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Very effective, easy to use and the Suitness Concierge was very nice.
0
Dela
Betrodd kund
7 years ago
I LOVE SUITENESS, Recommend to everyone!
I love Suiteness, going to have a great time for my Son's 23rd birthday
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Great customer service
Staff at suiteness are always available to help, found exactly what I was looking for and provided exceptional customer service.
0
Dela
Betrodd kund
7 years ago
Misleading Fees
I’m always satisfied with the booking experience however upon looking at the fees post reservation I found additional fees above and beyond the resort fee that were not referenced during the booking...
Läs mer
Kate
Suiteness
7 years ago
Hi,
My name is Kate and I'm on the concierge team and I'm so sorry for the confusion that was caused by the fee listing. The fee you mentioned is an optional spa facility fee to use the Sauna, Spa tub, Spa. I see now that how it's listed on our site can be very confusing and I am so sorry for that error on our part. I have made my data team aware to update the language to clarify that for future bookers.
Our number one goal is guest satisfaction and we would never want a guest to feel like we had any hidden fees or misleading information. Since I am an avid traveler myself, I understand how frustrating it is to think you are budgeting for one thing and then be faced with additional fees.
Again, I'm so sorry that you had this experience and I hope that we can do a better job of serving you in the future. Please feel free to reach out to our 24/7 Concierge team anytime at (415) 857-2359 or concierge@suiteness.com 👍🏻
Best,
Kate
Suiteness Concierge Team
0
Dela
Betrodd kund
7 years ago
Amazing concierge service!!
Immediately after booking a hotel with a no cancellation policy, I realized I booked the wrong date. I reached out to the Suiteness concierge and Kate went above and beyond to help get my date...
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
