I have asked 2 different questions after booking my room through this site and my concierge never replied.
Also, just checked in and the suite I was told I was getting is not what I got. I clearly...
Läs mer
Jeanna
Suiteness
7 years ago
Hi there - thank you for letting us know about your stay! I am so glad we were able to find a resolution with you on the phone today, and apologize again for any issues you experienced at check-in. It seems when we responded to your emails they went into a different inbox for you which is why the replies were not seen.
It is always our goal to help you have the best vacation and we appreciate you letting us know about your issues so we could have them resolved. We hope you have a fantastic trip!
Thanks,
Jeanna at Suiteness
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Worst experience ever
Absolutely horrible. Your website glitches causing me to book a stay in Columbia maryland instead of Columbia South Carolina and even tho I rebooked no refund was given
Geoffrey
Suiteness
7 years ago
Hi Devin,
I’m so very sorry that you experienced difficulty with selecting a location to book a suite in. We never want any of our members to face any challenges when navigating the site. With over 2000 bookable destinations including 3 different Columbia’s (MD, SC & MO) there are many to choose from. I was happy to see that you reached out to our 24-hour concierge team when you realized that the location for your original booking was incorrect and that my colleague immediately reached out to the hotel and to inquire if they would be willing to waive their cancellation policy on the mistaken same day booking. I was also glad to learn that you were able to subsequently identify and book a suite on the site in your desired location that met your needs for the night.
I greatly appreciate you taking the time to provide this valuable feedback about your experience booking on the site, as we’re always looking for ways to improve the overall site user experience for our members like you.
Geoffrey
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Exclusive Suites you did not know exist!
Very easy to use and straight forward pricing with no hidden fees! I love being a member and being provided with exclusive hotel suites that are not available to the general public. It was really...
Läs mer
0
Dela
Betrodd kund
7 years ago
😘😊
Always has the best deals !
0
Dela
Betrodd kund
7 years ago
I would recommend this service. It was quick and easy.
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Easy to use site with professional staff.
Very easy website to navigate. Immediate response when starting a chat session.
0
Dela
TC
Trusted Customer
7 years ago
Vad Trusted Customer sa om Suiteness:
Easy to book and the customer service was fast and friendly.
0
Dela
Betrodd kund
7 years ago
Perfect!
Thanks to the credits that we had saved up, we were able to stay in a really nice hotel for my nephew's baseball tournament this past weekend. Thank you for everything, Suiteness!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
