Suiteness provides excellent services! They are very professional and efficient!
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Well I paid for what I thought was going to be a 2 bedroom suite with 3 beds total and when I got to the hotel they didn’t even have 2 bedroom suites in the hotel 🙄 and it only had 2 queen size beds...
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Cherie
Suiteness
7 years ago
I appreciate you letting me know about this issue as I connected with the hotel immediately to see why you were placed in a one bedroom after booked a two bedroom. It seemed the source of the miscommunication was that the hotel property itself does have two bedrooms however they oversold that evening and only had one bedrooms left.I currently have a ticket open to see how we can properly compensate you for this experience. Regardless of the cancellation or refund policy, if we are not able to deliver you the suite you've booked, that is something we prioritize first. I look forward to connecting with you later this week to see how we can make this up to you. Please let our concierge team know about anything we can help with at (415) 856-2359 or concierge@suiteness.com if there's ever anything we can do to help.
Betrodd kund
7 years ago
The lady at the front desk specifically told me they didn’t have 2 bedrooms at all at their hotel and she’s not sure why the website even says they do, not they that had oversold. Either way, a compensation would greatly be appreciated!
Cherie
Suiteness
7 years ago
The hotel has gone unresponsive however I hope my refund on behalf of Suiteness towards your stay will make it up to you. I'm really sorry about this experience and only wish I could've gotten ahead of it during your stay. Please do not hesitate to reach out if you decide to use Suiteness again as I'd love to ensure we help you create amazing memories with your family.
Betrodd kund
7 years ago
I appreciate you guys so much for helping resolve this issue! I will definitely be using you guys again in the future.
0
Dela
AL
Alyssa Long
Feefo-verifierat
7 years ago
Vad Alyssa Long sa om Suiteness:
Affordable, easy website!
If was great! Affordable
0
Dela
AB
Angela Breeding
Feefo-verifierat
7 years ago
Vad Angela Breeding sa om Suiteness:
Everything went smooth with booking. I got a great deal and an awesome room, cant wait to go on my vacation. Im so excited. Thanks Suiteness.
0
Dela
RF
Rachel Frasier
Feefo-verifierat
7 years ago
Vad Rachel Frasier sa om Suiteness:
It was a great experience.
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
Speedy service
Booked my stay and immediately was contacted to see if I needed further assistance, great customer service!
0
Dela
Betrodd kund
7 years ago
Overall a great booking experience except one big mistake...
The booking experience with Suiteness started out very well! I was impressed by how quickly they answered my questions and how helpful they were with everything I needed. The only thing that stopped...
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Cherie
Suiteness
7 years ago
I reached out to the hotel immediately to see what happened here and just responded to you with a refund for this. We confirmed with the hotel with receipts to confirm we did submit the request however it just got lost on their end. Regardless, I'm so sorry that this happened and hope you were able to enjoy your vacation despite this bump. Please reach out to us anytime as we want to make sure we resolve any issues and help you as fast as we can. Thanks for letting me work on this for you!
Betrodd kund
7 years ago
Thank you for looking into this and getting me a refund. Suiteness has been a great booking agent! Updated to 5 stars!!
Jeanna
Suiteness
7 years ago
Thanks so much for re-rating us, and we are so glad we could help on this for you! We look forward to having you at Suiteness for a future vacation.
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
very easy to book and concierge replied to my questions very fast
0
Dela
Betrodd kund
Feefo-verifierat
7 years ago
New Favorite Hotel Booking Site
Loved the whole experience. I feel like it was very personable, and the fact that I could pay through Affirm was seriously amazing.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
