I loved how easy it was to find what I needed the only thing that bothered me was the lack of a receipt I received via email or even a confirmation email. I would love to see that. Thanks
Kate
Suiteness
6 years ago
I'm so glad you found your suite so quickly on our site! I've resent your confirmation email to you and also sent you a personal email to ensure you received it. Sometimes the confirmation emails can end up in the spam or junk mail folders, so it's always good to double check there.
Feel free to reach out at anytime -- we're always here to help.
-Kate
415-857-2359 | concierge@suiteness.com
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Yara Abdel-Kerim
Feefo-verifierat
Farmington, New Mexico
6 years ago
Vad Yara Abdel-Kerim sa om Suiteness:
easy booking with credits.
very easy to book & was able to use my credit I had with no problems 😊 Very nice hotel.
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AH
Andrew Howell
Feefo-verifierat
6 years ago
Vad Andrew Howell sa om Suiteness:
Is anyone actually getting a refund?
Bookimg was easy but didn't get to take my trip like many others. Have been waiting 16 business days for a refund. While I know this is a hard time for everyone this is getting a little ridiculous.
Jeanna
Suiteness
6 years ago
So sorry for the delay - your refund is on it's way however our processing times are just a bit slower because of the COVID-19 pandemic. As we've been letting guests know via direct email, refunds are going to be longer than the 15 business days as we work on expediting and processing the vast volume of cancellations in partnership with the hotels. We greatly appreciate your understanding and patience! Please feel free to reach out in the email we've contacted you directly on if you have any further questions.
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MS
myckel saintpierre
Feefo-verifierat
NEWARK nj
6 years ago
Vad myckel saintpierre sa om Suiteness:
It was fast n easy
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Dela
Betrodd kund
Feefo-verifierat
6 years ago
Easy and affordable
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Dela
Betrodd kund
Feefo-verifierat
6 years ago
I booked our room but never received any confirmation other then the charge on our cc.
Jeanna
Suiteness
6 years ago
I have re-sent that confirmation for you - so sorry you did not get that coming in right away! If you need anything else for your trip we would love to help, please reach out any time :)
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Dela
Betrodd kund
Feefo-verifierat
6 years ago
We've cancelled the reservation and we are still waiting for our refund..
Kate
Suiteness
6 years ago
Hi there! You cancelled on March 6th and your refund was issued on March 7th. It can take 5-10 business to appear back in your account. Hope that helps clarify things for you. We're always here to help if you need anything further. -Kate
415-857-2359 | concierge@suiteness.com
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Robert Little
Feefo-verifierat
6 years ago
Vad Robert Little sa om Suiteness:
Great place
Great room, clean comfy bed, would stay here again
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JM
Jenny Mills
Feefo-verifierat
6 years ago
Vad Jenny Mills sa om Suiteness:
Very helpful and able to suggest a change in our reservation that was perfect!
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
