I was satisfied with my visit at Staybridge Inn & Suites, even though the rate that I confirmed my reservation with was not the rate upon checking in. The rate was increased by $75.00
The room was...
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Jeanna
Suiteness
8 years ago
Thank you so much for your feedback! We've taken a closer look and you are absolutely correct - we have refunded you the price difference and corrected the error on our end. We always want to make sure our guests are never overcharged and are having the best experience possible, so please reach out to us at concierge@suiteness.com or (415) 857-2359 if there's anything we can take care of for you.
Thanks again for booking with Suiteness, and we look forward to helping you with a future vacation!
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Suiteness:
Swift Response
I was impressed by the swift responses and the assistance that was given to me in booking dining and shows. It made it a lot easier. Even though I could have done it myself, it was nice to chat...
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0
Dela
Betrodd kund
9 years ago
Easy, Quick, and Got Adjoining Rooms
Easy to get 2 rooms connected to each other, which the hotel cannot guarantee. Second time using this site and it was very easy to use.
Only thing that got me was the added hotel fee at the end, I...
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Cherie
Suiteness
9 years ago
Hi there -
Thank you so much for the feedback!
Much like booking directly and other hotel booking websites, the resort fee is the only thing we would not collect as it is a hotel fee and would not have any control over. It is noted at the bottom of every check-out page under the booking policies. We always want to make sure you have the best deal so if you are able to find rates lower elsewhere we provide price match.
Thank you again for using Suiteness and please let me know if there's anything the Concierge team can do at concierge@suiteness.com or (415) 857-2359.
Cherie
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Suiteness:
When I first started looking for a suite, I was having a hard time getting the right price for my suite; however Alexandria was able to turn my experience completely around and was extremely helpful...
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0
Dela
Betrodd kund
9 years ago
👍
Great service,help with with every question and thought I had..
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Suiteness:
Roomy suite. Asked for early check in but it was ignored. Not happy
We asked for early check in and was ignored. Was told check in was 4 and then 4 to 6 pm. We waited again and then talked to a different desk clerk -.
Desk clerk Joy ( her name) was the one bright...
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Cherie
Suiteness
9 years ago
Hi Lucia -
Thank you so much for your feedback.
Suiteness Concierges are happy to place any early check-in requests and do their best with the hotel to accommodate them. Early check-in is a request that is granted upon availability (if the room is occupied the night before and how quickly they can prepare the room for you). I'm so sorry about the miscommunication that occurred at the check-in desk and am happy that you were able to connect with Joy who was able to resolve that for you.
Please let me know if there's anything the Suiteness team could do for you at (415) 857-2359 or concierge@suiteness.com
Cherie
0
Dela
Betrodd kund
9 years ago
Pleasant
It was pleasant and easy. However, no one mentioned a hotel hold, which was $600 for the two rooms for two nights. That is a big hold! Maybe that should be included in the info by the resort fee.
0
Dela
TC
Trusted Customer
Philadelphia
9 years ago
Vad Trusted Customer sa om Suiteness:
Most impressive was that after the shootings in Vegas they called me 3x and
Most impressive was that after the shootings in Vegas, they called me 3x and emailed me over next 24 hours to check on my well being and to help with any accommodations.
I was also pleased with the...
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0
Dela
Betrodd kund
9 years ago
- Suite has a great space for parties and the view is amazing!
- Helpful with accommodating limo service (instead of airport service, they were able to pick up to and from a local residence)
- Able...
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Cherie
Suiteness
9 years ago
Hi there -
Thank you for your feedback!
I'm so glad that our Suiteness concierges were able to help you find a great room as well as set up transportation for you. Luggage mix-up is definitely not acceptable as we would want our guests to be able to focus on enjoying their stay as well as not worry about any inconveniences such as looking for ice. If it were up to us, we would have our Concierges on-site with you to help make sure everything was taken care of.
We wish we were able to step in while these events occurred and steer the experience in a different direction. However, since your stay has already occurred, I've reached out personally on how we can make this up to you. Customer experiences are our number one priority and we definitely want to make sure we do all that we can.
Thank you so much for your feedback and please do not hesitate to reach out anytime at (415) 857-2359 if there's anything we can do to help,
Cherie
0
Dela
TC
Trusted Customer
9 years ago
Vad Trusted Customer sa om Suiteness:
The worst.
Everything was a disaster.
Concierge messed up the dates and called me expecting me to check in the next day, a month early.
No pickup, when requested, forgot to pick us up.
Horrible suite,...
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Cherie
Suiteness
9 years ago
Hi Andrew -
Thank you for your feedback.
Although our Suiteness concierges are available at all hours at concierge@suiteness.com or (415) 857-2359, we are not currently able to be with you for the entire experience - from shopping for a suite on Suiteness to arriving at the check-in desk at our hotel partners. If it were up to us, we'd be with you every step of the way and take over any issues that occur immediately. As a team who travels often, we pride ourselves in creating memorable experiences for our guests.
I want to say sorry on behalf of Suiteness for any incidents that occurred during your stay and only wish we were aware when they were happening so we could take care of those immediately for you.
I've reached out personally regarding how we can make it up to you for a future stay as well as connecting with our hotel partner for further compensation for your troubles.
As a growing start up, we appreciate your business and feedback as it helps us become better for our guests. Thank you again for the feedback,
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
