It was simple and straight forward finance application. Had no issues all the wag through the finance agreement. When requested settlement - received it promptly and account was closed as soon as...
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Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
Dela
JW
James Worrall
Feefo-verifierat
6 years ago
Vad James Worrall sa om Specialist Motor Finance:
Very helpful
Very helpful and professional gave me all the information I needed
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Dela
CR
Christopher Rhodes
Feefo-verifierat
6 years ago
Vad Christopher Rhodes sa om Specialist Motor Finance:
Brilliant service
Very helpful when calling
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Dela
JH
James Heppell
Feefo-verifierat
6 years ago
Vad James Heppell sa om Specialist Motor Finance:
Prompt action
Very good service. Requested a settle figure which was calculated straight away.
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and efficiency and we are glad that you have had a good experience.
SMFL
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
Quick service
Really easy to get the information I wanted.
Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
Lack of conformation / slow response
I haven't had a response yet to the web form I've sent to you. Admittedly it has only been a few days since sending it but I'd have at least liked an email acknowledgement that it has been received...
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Customer Services Team
Specialist Motor Finance
5 years ago
Thank you for taking the time to leave us a review, I'm sorry you have had this negative experience. We always try and reply to our customers as soon as possible. While our process allows up to 7 working days for us to respond to all email requests we do aim to send them out the same day where ever possible. We will look to implement acknowledgment emails as you suggested, hopefully this will put your mind at ease that we have received your email and are working on your query. If you would like to discuss this further please do not hesitate to contact us on 01244 200746.
SMFL
0
Dela
AS
Aisleigh Wagner-Stott
Feefo-verifierat
6 years ago
Vad Aisleigh Wagner-Stott sa om Specialist Motor Finance:
Fantastic staff
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Dela
MM
Martin Molloy
Feefo-verifierat
West lothian
6 years ago
Vad Martin Molloy sa om Specialist Motor Finance:
Great service
Very pleasant, and answered the question i had no problem.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
No response
Emailed twice for a settlement figure, no response both times. Not great service.
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review. Due to the current pandemic, we are experiencing an unprecedented volume of enquiries which has at times led to longer waiting and response times than is usual. We appreciate that this is causing frustration and we apologise for any inconvenience caused. If your query has not been resolved please call us on 01244 200746.
SMFL
0
Dela
Betrodd kund
Feefo-verifierat
6 years ago
Speedy and answered all my questions
Speedy and answered all my questions
Customer Services Team
Specialist Motor Finance
6 years ago
Thank you for taking the time to leave us a review, we appreciate your feedback. We work hard on our Customer Service and we are glad that you have had a good experience.
SMFL
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Established in 2014, Specialist Motor Finance brought together experts from the financing industry to fund Hire Purchase Agreements for customers throughout the UK.
