Great customer service. Friendly and really cared about getting to know my pet. Everything was explained clearly and throughly
CX
SPCA Pet Insurance
3 years ago
Hi Jessica,
It is lovely to hear that you appreciate our service.
Thank you for letting us know about your thoughts, it is always wonderful to hear about our customer's great feedback.
Kind regards,
Scott
Produktomdömen
Köpdatum: 24/02/2023
1
Dela
LB
Linda Blackmoore
Feefo-verifierat
Ashburton
3 years ago
Vad Linda Blackmoore sa om SPCA Pet Insurance:
All explaned clearly
CX
SPCA Pet Insurance
3 years ago
Hi Linda,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Produktomdömen
Köpdatum: 25/01/2023
1
Dela
JM
Jodi Mackenzie
Feefo-verifierat
3 years ago
Vad Jodi Mackenzie sa om SPCA Pet Insurance:
Great friendly staff member who helped make the process easier
CX
SPCA Pet Insurance
3 years ago
Hi Jodi,
We are always happy to hear of the service that our pet parents receive when speaking with our friendly team members and that setting up your policy was made easy.
Thank you for taking the time out of your day to share your experience with us, we really appreciate it.
Kind regards,
Alisa
Produktomdömen
Köpdatum: 22/02/2023
1
Dela
DB
Danielle Barr
Feefo-verifierat
3 years ago
Vad Danielle Barr sa om SPCA Pet Insurance:
Really helpful and friendly
Produktomdömen
CX
SPCA Pet Insurance
3 years ago
Hi Danielle,
We are pleased to hear of the service that you received and appreciate you taking the time to share your review with us.
Please don't hesitate to reach out if you require any assistance or have any queries in the future.
Kind regards,
Alisa
Köpdatum: 22/02/2023
1
Dela
Betrodd kund
Feefo-verifierat
3 years ago
Great service from Damon. Would throughly recommend
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your recommendation!
We are delighted to hear of the service that you received when speaking with Damon and appreciate you letting us know.
Kind regards,
Alisa
Produktomdömen
Köpdatum: 21/02/2023
1
Dela
LG
Luana Body-Gordon
Feefo-verifierat
3 years ago
Vad Luana Body-Gordon sa om SPCA Pet Insurance:
Great service prompt efficient and effective
CX
SPCA Pet Insurance
3 years ago
Hi Luana,
It is wonderful to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to let us know of your experience.
Kind regards,
Alisa
Was supposed to be 10 minutes but ended up being over 30. I'm not usually easily frustrated, but this was pretty excruciating.
I could have done the same thing in 4 minutes online.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for taking the time in sharing your review with us, I am sorry to hear about any frustration that may have been caused.
Our team appreciates you bringing this to our attention as this is not the expectation of how we wish for our customers to feel.
We would like the opportunity to look into your feedback in more depth to understand your feedback in greater detail.
Your feedback has been escalated to the relevant team to be reviewed for training purposes.
Please do not hesitate to reach out if you have any queries in the future, we are always willing to help.
Kind regards,
Scott
HM
Hamish Mclellan
3 years ago
Not a criticism of Robin. He was just doing his thing. Somehow there were 2 profiles created. As on was on hold to Robin another call came through. I answered. It was also SPCA, which seemed to auto-terminate Robin's call, thereby starting the whole ****** process again.
CX
SPCA Pet Insurance
3 years ago
Hi Hamish,
Thank you for your reply and for sharing context into your experience. As this is not the standard of service we expect our customers to receive, we appreciate you raising this with us.
Please do not hesitate to reach out if you have any queries in the future, we look forward to hearing from you.
Kind regards,
Scott
Köpdatum: 20/02/2023
0
Dela
Betrodd kund
Feefo-verifierat
3 years ago
Very easy to use the website - options great. Thanks you
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Prompt reply to my inquiry, it was within minutes!!
Chat on phone was very helpful and Charli (I apologize if I spelt her name incorrectly), was so patient and full of helpful information.
She was...
Läs mer
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is always wonderful to hear of the excellent service that you received when speaking with our team member and that you were left feeling fully informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Lovely staff member, new her product well and was confident in the sale.
She was also punctual on recalls
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear of the service that you received when speaking with our team member and we appreciate you sharing your kind words with us.
Kind regards,
Alisa
Produktomdömen
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.