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Omdömen för smei | Kundtjänstomdömen för https://www.feefo.com/reviews/sme-insurance | Feefo

Visar alla 2,544 omdömen

Betrodd kund

11 years ago

You guys are so expensive and also at the same time you trying to save…

You guys are so expensive and also at the same time you trying to save the peny I have asked the person who deals with me to send me my insurance certificate and the documents but I've been told it...

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SME Insurance Services

smei

11 years ago

We are concerned to hear that you are dissatisfied with the service you have received this year, but we would like to respond to the points you have raised. With regards to the cost of your insurance, we are extremely competitive in this market, so much so that we do offer a price match guarantee against any alternative quotations that you may have had on a like for like policy; so please do compare us against other insurers at your next renewal and we will endeavour to beat our competitors. In relation to the documentation I would like to sincerely apologise if you were not explained the on line portal process at renewal, like many companies we are trying to be environmentally friendly and are hoping to encourage our customers to join us in this by offering a £15 discount. This should have been explained to you at renewal and I will be investigating this matter further to ascertain if this did not happen, I will send you a copy of your policy documentation 1st class post today. Should you have any further queries please do not hesitate to contact our customer services team on 0844 855 4602. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

I have been with SME Insurance for last 3/4yrs.They are quite helpful.

SME Insurance Services

smei

11 years ago

Thank you for your comments and for continuing to renew with SME. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

good

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

I spoke to Amy Fox who was very polite and helpful. She did everything she promised…

I spoke to Amy Fox who was very polite and helpful. She did everything she promised to and when she said she would, very refreshing and accredit to SME. SME as a company have been very easy to deal...

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SME Insurance Services

smei

11 years ago

We are delighted to see that you have renewed with us again this year and thank you for the comments, we will pass these on to the executive concerned. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

Been using SME for a few years, they have always given us great service and…

Been using SME for a few years, they have always given us great service and a competive price.

SME Insurance Services

smei

11 years ago

Thank you for your feedback. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

Good on price

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

I have still not received my documentation. I phoned you and we established that you had…

I have still not received my documentation. I phoned you and we established that you had the wrong e-mail address as you had spelt my name wrong. You said you had changed it and promised to send it...

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SME Insurance Services

smei

11 years ago

Following our recent telephone conversation I have now re set your password for the on line portal and have also issued a copy of your full policy documentation 1st class today. Once again we do apologise for the service your have received in relation to the online portal, we are taking your comments on board and are trying to simplify the portal process. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

Efficient, help full friendly staff giving excellent service

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

All areas covered on quote vs other quotes I obtained. Friendly staff and easy to…

All areas covered on quote vs other quotes I obtained. Friendly staff and easy to talk to.

Köpdatum: 03/08/2014

Betrodd kund

11 years ago

In regard to giving well priced policies SME have proved very good over several years,…

In regard to giving well priced policies SME have proved very good over several years, I have yet to make a claim which would test the procedures properly.

SME Insurance Services

smei

11 years ago

Thank you for your comments, we are delighted to see that you have renewed again with us this year. We are confident in our procedures & processes should you ever need to make a claim in the future. Lisa Boyes Customer Services Manager

Köpdatum: 03/08/2014