One recommendation - can you email or post an invoice once the policy has been agreed, so payment can be made and paperwork for accounting is in order,
Thank you for your comments, we will be sure to forward this on to the sales executives manager. We are delighted to see that you have renewed with us again this year.
Lisa Boyes
Customer Services Manager
Whilst we were happy with the renewal premium the renewal process was unsatisfactory. We did not receive any contact from SME until a day or so before the renewal date. We did not appreciate the...
Läs mer
SME Insurance Services
smei
11 years ago
We are extremely disappointed to hear your feedback with regards to the service you have received from one of our renewals executives. As a business we pride ourselves that our products, services and competitive prices speak for themselves, and therefore a comparison is not necessary.
We are pleased that we were able to accommodate your needs eventually and that you did decide to renew with us, but the service you have received is unacceptable and an investigation into this will be carried out in line with our internal procedures to address this matter promptly. We apologise that you have not received the type of service you should expect from SME this year but we can assure you this will be addressed immediately.
Lisa Boyes
Customer Services Manager
Köpdatum: 14/09/2014
0
Dela
Betrodd kund
11 years ago
Always called when they said they would, and seemed to know the job.
I have always found SME to be competitive with quotes and really helpful when contacting them. The change of policies i made recently ran very smoothly.
Köpdatum: 14/09/2014
0
Dela
Betrodd kund
11 years ago
Very good service from your telephone representative
The whole procedure was relatively smooth from start to finish.
As a busy person running a business this is important.
SME Insurance Services
smei
11 years ago
We are delighted to see that you have renewed again through SME this year. We will endeavour to maintain the prompt professional service that you have come to expect from us.
Lisa Boyes
Customer Services Manager
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.