The otherwise good service at renewal was badly let down when a member of my team was unable to pay the renewal premium using a business credit card.
SME Insurance Services
smei
11 years ago
Thank you for your comments and we are happy to see that you have renewed with us again this year. Unfortunately, we can only accept payments by debit/ credit card with authorisation from the card holder, this is the same whether it is a business card or a personal card. This is ultimately for your protection and will probably also be a requirement of your card provider too, although we do appreciate that this can sometimes be an inconvenience.
Please do not hesitate to contact our customer services team on 0844 855 4602 should you require any assistance in the future.
Lisa Boyes
Customer Services Manager
I have been using your service for over three years, and I can say that I am very happy with your service .Mouhammed allways been very helpful allways insuring me with Liverpool and Victoria that I...
why does getting the best price for renewal require me to spend time and energy playing the ridiculous game of alternative quotes in the silly game of race to the bottom ?
SME Insurance Services
smei
11 years ago
Our renewals quotations are prepared in accordance with insurers’ rates. In certain circumstances, such as for a long-standing client, we may decide to accept a reduced income in order to retain the client. We are sorry that this has inconvenienced you but pleased that you have renewed again for 2014.
Lisa Boyes
Customer Services Manager
Köpdatum: 05/10/2014
0
Dela
Betrodd kund
11 years ago
Extremely polite and helpful female member of staff.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Vi samlar självständigt in feedback på uppdrag av de företag som samarbetar med oss. Vår plattform vänder sig endast till verifierade köpare, så du kan vara säker på att du läser omdömen från verkliga kunder.
Bara kunder med inköpsbevis kan lämna ett Feefo-omdöme. Vi säkerställer detta genom att kontakta köparna direkt efter transaktionen.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
Vi kontrollerar att omdömena kommer från verkliga kunder genom att matcha dem med en försäljning eller transaktion. Kunderna erbjuds att lämna ett omdöme bara när de har köpt något från företaget.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.